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Customer Experience Lead

2 months ago


ShorehambySea, West Sussex, United Kingdom Travelex Full time

Job Summary:

We are seeking a highly skilled and experienced Travel Manager to join our team at Travelex. As a key member of our operations team, you will be responsible for managing a team of Travel Service Partners to deliver exceptional customer experiences.

Key Responsibilities:

  • Manage a team of Travel Service Partners to ensure high levels of customer service and satisfaction.
  • Nurture and mentor team members to develop their skills and abilities.
  • Review customer feedback and service levels to identify areas for improvement.
  • Implement processes and solutions to improve outputs and achieve objectives.
  • Deliver on key performance goals, including procedural, operational, and customer-focused metrics.
  • Process daily online FX requests and deliveries with attention to detail.
  • Ensure operational compliance and efficiency by implementing and driving best legal practice and regulatory standards.

Requirements:

  • Great communicator and motivator with excellent interpersonal skills.
  • Strong customer service skills with a focus on delivering exceptional experiences.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Strong analytical and problem-solving skills.
  • Experience in a similar role or industry.

What We Offer:

  • A comprehensive voluntary benefits package, including discounted corporate rates for insurance and other products.
  • Flexible hours and shift patterns to suit a variety of lifestyles.
  • Opportunity to earn a monthly bonus on top of base salary for hitting targets.
  • Pension with a great Pension Provider – Scottish Widows.

Equal Opportunities Employer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.