Customer Service Manager

4 weeks ago


ShorehambySea, West Sussex, United Kingdom https:jobs-redefined.cositemap Full time

As a key member of our retail team, you will play a vital role in delivering exceptional customer service and driving sales growth. Your primary responsibility will be to support the store manager in achieving sales targets and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Support the store manager in achieving sales targets and maintaining a high level of customer satisfaction
  • Provide coaching and feedback to colleagues to ensure they are meeting customer service standards
  • Use data and analytics to identify opportunities to improve sales and customer engagement
  • Support the visual merchandising team in maintaining a visually appealing store environment
  • Collaborate with colleagues to achieve store goals and objectives

As a Customer Service Manager, you will be responsible for leading by example and demonstrating a commitment to delivering exceptional customer service. You will be expected to work closely with the store manager and other colleagues to achieve sales targets and maintain a high level of customer satisfaction.

Key skills and qualifications:

  • Excellent customer service skills
  • Ability to work in a fast-paced environment
  • Strong communication and interpersonal skills
  • Ability to use data and analytics to inform decision-making
  • Experience in a retail environment


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