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Customer Service Team Lead

2 months ago

ShorehambySea, West Sussex, United Kingdom JTX Fitness Full time

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at JTX Fitness. As a key member of our customer-facing team, you will be responsible for managing a team of Customer Service Advisors and providing exceptional customer service to our clients.

Key Responsibilities:

  • Manage a team of Customer Service Advisors to ensure excellent customer service delivery
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Collaborate with the Customer Service Manager to ensure seamless customer service operations
  • Provide training and coaching to Customer Service Advisors to enhance their skills and knowledge
  • Monitor and analyze customer feedback to identify areas for improvement

Requirements:

  • Proven experience in customer service management, preferably in a retail or fitness industry
  • Excellent communication and interpersonal skills
  • Ability to lead and motivate a team to achieve excellent customer service results
  • Strong analytical and problem-solving skills
  • Knowledge of customer service principles and practices

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

About JTX Fitness:

JTX Fitness is a leading provider of home fitness equipment, dedicated to delivering exceptional customer service and support to our clients. We are committed to building strong relationships with our customers and providing them with the best possible experience.