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Customer Service Team Lead

2 months ago

ShorehambySea, West Sussex, United Kingdom JTX Fitness Full time
{"h2": "Customer Service Supervisor Role", "p": "At JTX Fitness, we're seeking a skilled Customer Service Supervisor to join our team. As a key member of our customer service team, you'll be responsible for managing a team of customer service advisors, providing exceptional customer service, and ensuring that our customers receive the best possible experience.

Key Responsibilities:

* Manage a team of customer service advisors, providing guidance and support to ensure excellent customer service
* Handle customer inquiries and complaints in a professional and timely manner
* Collaborate with the customer service manager to develop and implement customer service strategies
* Analyze customer feedback and make recommendations for process improvements

Requirements:

* 2+ years of experience in a customer-facing role, preferably in a supervisory capacity
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong problem-solving and analytical skills

What We Offer:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you"}