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Customer Service Team Lead

2 months ago

ShorehambySea, West Sussex, United Kingdom JTX Fitness Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at JTX Fitness. As a key member of our customer service team, you will be responsible for managing a team of customer service advisors and providing exceptional customer service to our clients.

Key Responsibilities
  • Manage a team of customer service advisors to ensure excellent customer service delivery
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless customer service delivery
  • Provide training and coaching to customer service advisors to enhance their skills and knowledge
  • Monitor and analyze customer feedback to identify areas for improvement
Requirements

To be successful in this role, you will need:

  • Proven experience in customer service management
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to lead and motivate a team
What We Offer

We offer a competitive salary and benefits package, including:

  • Annual bonus
  • 25 days holiday
  • Pension
  • Staff discounts
  • Opportunities for career development and growth
About Us

JTX Fitness is a leading provider of home fitness equipment, dedicated to delivering exceptional customer service and support to our clients. We are a dynamic and growing company, committed to innovation and excellence in all aspects of our business.