Surgery Front Desk Coordinator
3 weeks ago
Nethergreen Surgery in Sheffield is seeking a highly motivated and organized Surgery Front Desk Coordinator to join our team. As a key member of our front desk team, you will be responsible for providing exceptional patient care and support.
Key Responsibilities:
- Providing a warm welcome to patients, answering phone calls, and responding to queries in a professional and courteous manner.
- Managing appointments, including booking GP and nurse appointments, handling patient requests, and processing prescriptions.
- Working closely with reception colleagues to maintain a smooth operation of the surgery.
- Maintaining accurate and up-to-date records, including filing, record-keeping, and data entry.
- Adhering to strict data protection policies and maintaining confidentiality at all times.
- Contributing to a positive and supportive team environment by working collaboratively with colleagues and providing excellent customer service.
Requirements:
- Demonstrate a methodical, organized, and flexible approach to work.
- Excellent interpersonal and customer service skills, with the ability to communicate effectively with diverse groups.
- Ability to maintain high levels of confidentiality and discretion.
- Caring and empathetic approach to handling patient issues and complaints.
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