Telecoms Customer Support Associate

2 weeks ago


Sidcup, Greater London, United Kingdom Daisy Group Full time
Job Description

The Telecoms Customer Support Associate role at the Daisy Group involves providing exceptional customer service to our clients. You will be responsible for handling customer queries and resolving technical issues related to their communications setup.

Main Responsibilities
  • Responding to customer inquiries via phone and email
  • Creating and updating customer records on our CRM system
  • Resolving customer complaints and concerns
  • Working closely with our technical teams to resolve complex technical issues
  • Maintaining accurate records of customer interactions and supporting the development of the business through effective issue escalation and reporting
Key Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong analytical and problem-solving skills
  • Familiarity with IT and network concepts
  • Proficiency in Microsoft Office applications
Estimated Salary: £20,000 - £23,000 per annum (dependent on experience)

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