Customer Engagement and Support Specialist

2 weeks ago


Sidcup, Greater London, United Kingdom Grafton Group Full time
About Our Team

We are a dynamic and supportive team, committed to delivering exceptional sales and service experiences for our customers.

  • We believe that every member of our team has the potential to make a real difference, which is why we invest in their development and provide opportunities for growth and progression.
Job Responsibilities

As a Sales Service Development Assistant, your key responsibilities will include:

  • Supporting and optimising our sales & service processes to deliver exceptional customer experiences.
  • Addressing complex customer issues and complaints with a focus on resolution and customer satisfaction.
Requirements

To be considered for this role, you will need to possess:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.
  • A proven track record of delivering exceptional customer service, with a keen eye for detail and the ability to work under pressure.


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