Customer Support Specialist
2 weeks ago
Company Overview
">Daisy Communications is the UK's leading independent provider of voice, connectivity, mobile, phone systems and cloud services.
">Salary
">We offer a competitive starting salary of £15,000 per annum, based on location in Sidcup.
">Job Description
">As a Customer Support Specialist, you will play a crucial role in supporting our customer base with faults and changes to their communications setup. Your responsibilities will include:
">- ">
- Taking calls and creating tickets on our CRM system">
- Providing guidance to customers and resolving Tier 1 Fault Tickets">
- Programming routers ready for customers">
- Working on fault tickets and identifying solutions">
- Learning and developing skills in IT and Telecoms">
- Maintaining accurate records and updating customers during support cases">
- Collaborating with colleagues to achieve high-performing team goals">
- Meeting quality standards and best practice recommendations">
Required Skills and Qualifications
">To succeed in this role, you will need:
">- ">
- Good communication skills to provide clear, simple, and effective support">
- Strong analytical skills to identify and resolve issues">
- Able to work effectively in a team environment">
- Familiarity with Microsoft Office programs (Excel, Outlook, Word)">
- Basic knowledge of networks and IT systems">
- A good phone manner and ability to handle customer interactions professionally">
Benefits
">We offer a range of benefits to support your personal and professional growth, including:
">- ">
- 25 days' annual leave, plus bank holidays, and an additional day for each year of service up to 30 days">
- Holiday purchase scheme">
- £500 referral bonus">
- Professional development opportunities to help you achieve your career goals">
- Eye care vouchers and discounted Medicash membership">
- Access to discounts and savings at over 1,200 retailers">
- An extra day off on your birthday or special occasions">
Our Ethos
">We believe in investing in our employees and providing opportunities for growth and development. Our company values are built around teamwork, innovation, and customer satisfaction.
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