IT Help Desk Associate

3 weeks ago


Sidcup, Greater London, United Kingdom Daisy Communications Full time

Job Summary

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This exciting opportunity has arisen for a skilled Technical Assistant to join our Telecoms team in Sidcup. As a key member of our support team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our communications services.

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Salary and Package

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We offer a competitive starting salary of £15,000 per annum, plus a range of benefits designed to support your well-being and career development.

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Key Responsibilities

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You will be responsible for:

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  • Supporting customers with technical issues and providing guidance on our services">
  • Creating and managing tickets on our CRM system">
  • Programming routers and troubleshooting technical problems">
  • Learning and developing skills in IT and Telecoms">
  • Collaborating with colleagues to achieve high-performing team goals">
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Requirements

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To succeed in this role, you will need:

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  • ">
  • Good communication skills to provide clear, simple, and effective support">
  • Strong analytical skills to identify and resolve issues">
  • Able to work effectively in a team environment">
  • Familiarity with Microsoft Office programs (Excel, Outlook, Word)">
  • Basic knowledge of networks and IT systems">
  • A good phone manner and ability to handle customer interactions professionally">
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Why Choose Us?

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We're committed to providing a positive and inclusive work environment, where our employees can thrive and reach their full potential.


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