Temp Customer Service Advisor

6 months ago

Sidcup, United Kingdom Braundton Consulting Limited (Recruitment) Full time

**TEMP - CUSTOMER SERVICE ADVISORS**
- Working from home - with the option to work from a Stratford office._
- Monday to Friday on a shift pattern of 8:00am - 4:15pm, 9:00am - 5:15pm or 10:00am - 6:15pm._
- £12.89 - £13.48 per hour + holiday pay_
- Week on week for around 3 months with the potential to extend to a FTC ( depending on performance)_

Our client is looking for experienced Customer Service Advisor's to work from home. Our client customers are the most important part of their business and as a member of the customer service centre, it is vital that you have the passion as a customer service professional to deliver excellence every time.

All IT equipment will be provided, you will need a quiet suitable workspace, desk and chair, also you will need a reliable broadband speed with a minimum 30Mbps download and 10Mbps upload.

The Role:

- Dealing with a range of enquires which could include maintenance repairs new and existing, housing management, account information - such as paying rent, money advice and support, Buying and selling property, and general leasehold enquires.
- Provide accurate and appropriate information to the enquiry.
- Keeping confidential record of customer interaction, transactions comments and complaints, using the tools provided **Comply with company policy and procedures.**:

- Provide first contact resolution where possible, through ownership of queries and taking the relevant action required.
- This may include liaising with other departments where needed.
- Play an active role towards departmental KPI’s and company objectives.

**Skills**:

- Clear communication skills both written and verbal
- Excellent listening skills.
- Remain resilient and focused while handling difficult conversations.
- Be able to work in a fast pace environment and under pressure.
- Be able to communicate and engage with the diverse and wide range needs from our customers and stakeholders.
- Able to use positive and empathic language to influence both internal and external stakeholders.
- Confidence to work individually whilst also having the ability to work collaboratively, playing an active role in both your team and overall department.
- Responsible for your own time management and adhering to schedule.
- Target driven to achieve your individual KPI’s and objectives
- Be responsible for your own learning (seeking advice, support, help and guidance when required

If you are looking for a challenging and rewarding role with the opportunity to progress, this is an ideal role for you

*Braundton Consulting is a recruitment agency recruiting on behalf of this client.

**Job Types**: Full-time, Temporary contract

**Salary**: £12.89-£13.48 per hour

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 605003

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