Technical Support Assistant
2 weeks ago
Daisy Group is a leading provider of innovative telecommunications solutions.
We have a strong presence in the UK market and are constantly growing our teams, product offerings and customer base.
Job Title: Technical Support AssistantJob Summary:This is an exciting opportunity to join our technical support team as a technical support assistant.
Key Responsibilities:- Provide technical assistance to customers via phone, email or chat
- Resolving technical issues related to our products and services
- Collaborating with internal teams to resolve complex technical issues
- Documenting technical knowledge and best practices
- Staying up-to-date with industry trends and emerging technologies
- Strong technical skills with a focus on IT and telecoms
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Knowledge of CRM software and database management
- Basic understanding of HTML and web development
The estimated annual salary for this role is £22,000 - £28,000 depending on experience.
Benefits:- 20 days holidays plus bank holidays, with an additional day for each year of service up to 25 days
- Professional development opportunities to achieve personal goals
- Discounted gym membership and access to employee wellness programs
- Free lunch and snacks in the office
- Flexible working hours and remote work options
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