IT Service Desk Team Member

2 weeks ago


Sidcup, Greater London, United Kingdom Daisy Group Full time
About the Role

We are seeking an experienced IT Service Desk Team Member to join our growing team at the Daisy Group. As a key member of our service desk team, you will provide technical support to our customers via telephone and other communication channels.

Main Responsibilities
  1. Supporting customers with faults and changes to their communications setup
  2. Creating and updating tickets on our CRM system
  3. Resolving Tier 1 Fault Tickets and escalating complex issues to specialist teams
  4. Working closely with our engineers to resolve technical issues
  5. Maintaining accurate records of customer interactions
  6. Developing your knowledge of IT and Telecoms systems to improve your skills and contribute to the growth of the company
Essential Skills and Qualifications
  • Good verbal and written communication skills
  • Strong problem-solving and analytical skills
  • Ability to work under pressure and meet tight deadlines
  • Basic understanding of IT and network concepts
  • Proficiency in Microsoft Office applications
Estimated Salary: £24,000 - £28,000 per annum (dependent on experience)

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