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Technical Solutions Specialist

2 months ago

Hemel Hempstead, Hertfordshire, United Kingdom Lucid Connect Ltd Full time
Technical Solutions Specialist Opportunity

We are seeking a highly skilled Technical Solutions Specialist to join our dedicated technical team at Lucid Connect Ltd. As a key member of our team, you will play a vital role in delivering exceptional technical support to our clients.

Key Responsibilities:

  • Provide timely and effective technical support to clients via our ITSM tool
  • Administer Mobile Device Management (MDM) solutions
  • Diagnose and resolve desktop-related issues
  • Ensure customer documentation is up-to-date and accurate
  • Collaborate with the team to identify and implement changes to customer environments to address common issues
  • Deliver exceptional customer service and support
  • Manage equipment requests and device inventory
  • Update assets on our Asset Management system
  • Handle incoming calls and escalate issues as necessary
  • Manage customer endpoint protection and assist senior engineers in implementing best practices
  • Perform customer site visits as required

Requirements:

  • Experience in supporting Windows Desktop environments
  • Strong communication and interpersonal skills
  • Understanding of networking fundamentals, including TCP/IP, DNS, and DHCP
  • Ability to work independently and take initiative
  • Excellent problem-solving and troubleshooting skills
  • Ability to create detailed and accessible documentation
  • Detail-oriented and organized
  • Strong written and verbal communication skills

Desirable Skills and Experience:

  • MDM (Mobile Device Management) experience, particularly with Apple MacOS/iOS and MS Windows
  • Familiarity with ITSM tools and phone management

About Lucid Connect Ltd:

We are a Managed Services Provider/Technology Solutions provider dedicated to delivering exceptional technical support to our clients. Our team is passionate about providing innovative solutions and exceptional customer service.