Business Services Manager

4 weeks ago


Bedford, Bedford, United Kingdom National Highways Full time

Role Overview

National Highways is seeking an experienced Business Services Manager to lead the effective delivery of business support and administrative services for the region.

The successful candidate will be responsible for managing the administrative support requirements of the region, ensuring there is appropriate allocation of resources to meet these needs.

Key Responsibilities

  • Identify and assess the administrative support requirements of the region.
  • Ensure timely and professional delivery of customer-facing administration, including responding to enquiries and correspondence.
  • Produce reports, presentations, and other documents to support the team.
  • Monitor the performance of the team and ensure all line management responsibilities are fulfilled.
  • Ensure the region's fleet and equipment-related administration duties are clearly understood and appropriately discharged.

Requirements

  • Previous experience of managing successful teams in a shared business service environment.
  • Evidence of working in a customer service background with excellent communication skills.
  • Excellent organisational skills and stakeholder management skills with a strong customer focus.
  • Service delivery experience in a shared services or business services environment is desirable.
  • Experience with standard office software products to enable production and maintenance of complex documents and spreadsheets.
  • Understanding of relevant departmental and company-wide procedures, policies, and guidelines.

About National Highways

National Highways is responsible for the strategic road network, ensuring customers have safer, smoother, and more reliable journeys. We address over 39,000 customer enquiries every month, plan and deliver maintenance activities, drive efficiencies, and respond to incidents across 4,500 miles of motorways and major A-roads.



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