Business Services Manager
6 days ago
Regional Business Support
National Highways is seeking a highly skilled Regional Business Support professional to join our team based in Bedford. As a key member of our operations team, you will be responsible for managing the delivery of business support and administrative services for the region. This will include identifying and assessing the administrative support requirements of the region, ensuring there is an appropriate allocation of resources to meet these needs.
Key Responsibilities
- Ensure that all customers facing administration, such as responding to enquiries, correspondence, and scheme-related communications materials are delivered in a timely and professional manner.
- Produce reports, presentations, and other documents, collating and analysing relevant information and statistics from identified sources to support others.
- Monitor the performance of the team, ensuring all line management responsibilities are fulfilled.
- Ensure the region's fleet and equipment-related administration duties are clearly understood and appropriately discharged.
To be successful
- You will need previous experience of managing successful teams in a shared business service environment.
- You will need evidence of working in a customer service background with excellent communication skills.
- You will need excellent organisational skills as well as stakeholder management skills with a strong customer focus.
- Service delivery experience in a shared services or business services environment is desirable.
- You will need experience with standard office software products to enable production and maintenance of a range of complex documents and spreadsheets.
- You will need an understanding of the relevant departmental and company-wide procedures, policies, and guidelines.
About National Highways
National Highways is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads. We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.
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