Service Contract Manager

1 month ago


Bedford, Bedford, United Kingdom Tilia Homes Full time

We are seeking a skilled Contracts Manager to join our team at Tilia Homes, a company passionate about building high-quality homes that create lasting memories for homeowners. The successful candidate will be responsible for ensuring service delivery meets financial targets and operates within the agreed budget.

The ideal candidate will have a strong understanding of contract management, financial planning, and customer relations. They will be able to develop effective client and partner relationships to identify, propose, and secure profitable work within the client base or scope of contract.

The Contracts Manager will participate in contract reviews with Senior Management and Directors, prepare and present performance reports to a board-level audience, and ensure plans and processes are in place to prioritize and delegate workloads to achieve contract objectives.

The successful candidate will have a strong analytical mind, excellent communication skills, and the ability to work effectively in a team environment. They will be able to analyze data for reporting to clients, identify opportunities to develop and refine management processes, and ensure organizational development, staff, and other improvement plans are developed and deployed to maximize contract performance and financial return.

About the Role

We have an exciting opportunity for a Contracts Manager to join our team working from our Eastern region and based at our office in Bedford on a permanent basis. The successful candidate will be responsible for ensuring service delivery meets financial targets and operates within the agreed budget.

Responsibilities and Duties:

  • Ensure service delivery meets financial targets and operates within the agreed budget.
  • Develop effective client and partner relationships in order to identify, propose, and secure profitable work within the client base or scope of contract, to meet business growth targets.
  • Participate in contract reviews with Senior Management and Directors.
  • Preparation and presentation of performance reports to a board level audience.
  • Ensure plans and processes are in place to prioritize and delegate workloads to achieve contract objectives.
  • Produce and maintain contract sectional plan and Key Work Objective for contract managers and support staff.
  • Develop customer relations in order to maximize perception of the business and maximize future commercial opportunity.
  • Ensure generation of accurate management, financial and performance information consistent with reporting requirements.
  • Analyze data for reporting to clients to inform strategic and operational planning, and enable services to be delivered with specific outcomes.
  • Identify opportunities to develop and refine management processes, information systems, technology and processes.
  • Ensure organizational development, staff and other improvement plans are developed and deployed to maximize contract performance and financial return.
  • Ensure all staff performance is managed through performance conversations, including setting out clear key work objectives aligned with the Service Plan.
  • Identify, enable and deliver cultural change and behaviors through flexible working and outcome-focused approaches.
  • Management and facilities management qualifications for hard and soft FM services.
  • Understands PFI contractual requirements, KPIs and client/stakeholder requirements and contract deliverables.
  • Extensive knowledge of managing Profit and Loss accounts in a PFI environment.
  • Demonstrates best practice and good business management practices.

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