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Business Operations Coordinator
2 months ago
About the Role
Circle Health Group is seeking a highly motivated and organized Business Services Associate to join our team. As a Business Services Associate, you will play a critical role in supporting the helpdesk team to deliver a consistent, efficient, accurate, and polite service to our patients.
Key Responsibilities
- Manage patient enquiries to a high standard, ensuring that all queries are resolved in a timely and professional manner.
- Support the implementation of business processes to improve overall efficiency and effectiveness.
- Ensure compliance with statutory obligations and company policy, maintaining the highest standards of integrity and professionalism.
- Collaborate with other departments to achieve common goals and objectives.
- Complete ad-hoc requests from the management team, demonstrating flexibility and a willingness to adapt to changing priorities.
Requirements
- Strong communication and interpersonal skills, with the ability to build effective relationships with colleagues and patients.
- Highly organized and able to prioritize tasks effectively, managing multiple projects and deadlines.
- Ability to work under pressure, remaining calm and composed in challenging situations.
- Experience of working in a customer-facing role, with a strong understanding of customer service principles and practices.
- Maths and English GCSE at grades A to C or equivalent functional skills level 2 evidence, as well as proficiency in Microsoft Office (Excel, Word, Outlook).
Benefits
- Competitive starting salary and access to a wide range of employee benefits, including 25 days holiday per year + bank holidays, increasing to 30 days with service.
- Private Pension Scheme and Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions.
- Friends & Family Hospital Discounts and Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay.
- Non-contributory life insurance and Staff engagement hub with access to discounts and extensive rewards and voluntary benefits.
- Access to resources, tools, and services to support your wellbeing and Employee recognition programmes.
- Industry leading training and development opportunities.
About Circle Health Group
Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities, or expressions, skills, work styles, and more.
We are proud to be a Gold member of the Armed Forces Covenant and welcome applications from members of the Armed Forces Community. We are also part of The Valuable 500 and Disability Confident Employer.
We're passionate about creating an environment where our people can thrive, grow, and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious, and creative, and are at the core of our purpose and culture.
