Operational Support Coordinator

3 days ago

Cheadle, Staffordshire, United Kingdom Together Full time

Job Summary

We are seeking a highly organized and detail-oriented Operational Support Administrator to join our team at Together. As an Operational Support Administrator, you will play a critical role in ensuring the smooth and efficient processing of customer applications, from initial submission to completion.

Key Responsibilities

  • Case Management: Manage the case pipeline to ensure agreed SLAs and completion deadlines are met by liaising with customers and intermediaries as necessary.
  • Documentation Management: Review and check all documentation on cases pre-funding to mitigate risk and minimize potential financial losses.
  • Relationship Building: Develop relationships with our panel of solicitors to enhance their knowledge of our internal process.
  • Communication: Support Case Managers to operate with maximum efficiency by managing inbound and outbound phone calls from customers and brokers.
  • Administrative Support: Provide administrative support to the Case Management team, including data entry and case file preparation.

Requirements

  • Excellent Communication Skills: Excellent communication skills, with a commitment to minimizing customer effort and maximizing business goals.
  • Administrative Experience: Previous experience in an administration role.
  • Attention to Detail: High degree of accuracy and a keen attention to detail.
  • Organizational Skills: Excellent planning and organizational skills that enable cases to be funded in the optimum timeframe.

Benefits

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team Environment: A collaborative and supportive team environment.

About Together

We are a leading property finance expert with a passion for supporting individuals and businesses achieve their property ambitions. We pride ourselves on our common-sense approach to lending and offer a range of mortgage and secured loan products to individuals and businesses who are typically underserved by mainstream lenders.

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