Operational Support Coordinator

2 months ago

Cheadle, Staffordshire, United Kingdom Together Full time

About Together

We're Together, the market leading property finance experts with an entrepreneurial spirit. Based in Cheadle, South Manchester, we've been established since 1974 and have built a team of over 750 colleagues who are passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.

Our Approach

We pride ourselves on our common-sense approach to lending and offer a range of mortgage and secured loan products to individuals and businesses who are typically underserved by mainstream lenders. Our customers are central to everything we do, and we work hard to support them to turn challenges into opportunities that make our customers' property ambitions a reality.

Job Role

As an Operational Support Administrator, you will act as the facilitator between Together and the customer, introducer, and solicitor from the point of application through to completion. You will ensure that the customer documentation is managed effectively to enable a smooth and speedy journey from application to funding.

Key Responsibilities

  • Handle all data entry for new direct cases before submission to ensure that all relevant information is included with a high level of accuracy.
  • Prepare case files for Case Managers to enable timely and appropriate underwriting decisions.
  • Manage the case pipeline to ensure agreed SLAs and completion deadlines are met by liaising with the customer and intermediaries where necessary.
  • Review and check all documentation on cases pre-funding in order to mitigate risk and minimize potential financial losses.
  • Develop relationships with the panel of solicitors in order to enhance their knowledge of the internal process.
  • Support Case Managers to operate with maximum efficiency by managing inbound and outbound phone calls from customers and brokers.

Requirements

We are looking for someone with:

  • Excellent communication skills, with a commitment to minimizing customer effort and maximizing business goals.
  • Previous experience in an administration role.
  • Understanding of what a good customer outcome looks like.
  • High degree of accuracy and a keen attention to detail.
  • Excellent planning and organizational skills that enable cases to be funded in the optimum timeframe.

Benefits

We offer a range of benefits, including:

  • 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays.
  • Buy & sell holidays.
  • Discretionary annual bonus.
  • Matched pension contribution.
  • Life assurance.
  • Critical illness cover.
  • Health cash plan.
  • Private medical insurance.
  • Free access to company holiday homes.
  • Travel season ticket loans.
  • Ride to work scheme.
  • Free local gym access.
  • Local bar / restaurant discounts.

About Us

We care that you have a great experience with us at Together. If you need us to make any reasonable adjustments to make your experience easier, please let us know and we'll do all we can.

Equal Opportunities

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome difference and celebrate it, support it, and really value our colleagues for who they are.

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