Operational Support Coordinator
1 month ago
About Together
We're Together – the market leading property finance experts with an entrepreneurial spirit. Based in Cheadle, South Manchester, we've been established since 1974 and have built a team of over 750 colleagues, who are passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.
Job Summary
We're looking for a skilled Operational Support Administrator to join our team. As an Operational Support Administrator, you will act as the facilitator between Together and the customer, introducer and solicitor from the point of application through to completion. You will ensure that the customer documentation is managed effectively to enable a smooth and speedy journey from application to funding.
Key Responsibilities
- Handle all data entry for new direct cases before submission to ensure that all relevant information is included with a high level of accuracy
- Prepare case files for Case Managers to enable timely and appropriate underwriting decisions
- Manage the case pipeline to ensure agreed SLAs and completion deadlines are met by liaising with the customer and intermediaries where necessary
- Review and check all documentation on cases pre funding in order to mitigate risk and minimise potential financial losses
- Develop relationships with the panel of solicitors in order to enhance their knowledge of the internal process
- Support Case Managers to operate with maximum efficiency by managing inbound and outbound phone calls from customers and brokers
Requirements
- Excellent communication skills, with a commitment to minimising customer effort and maximising business goals
- Previous experience in an administration role
- Understanding of what a good customer outcome looks like
- High degree of accuracy and a keen attention to detail
- Excellent planning and organisational skills that enable cases to be funded in the optimum timeframe
Benefits
- 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
- Buy & sell holidays
- Discretionary annual bonus
- Matched pension contribution
- Life assurance
- Critical illness cover
- Health cash plan
- Private medical insurance
- Free access to company holiday homes
- Travel season ticket loans
- Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts
About Us
We care that you have a great experience with us at Together, if you need us to make any reasonable adjustments to make your experience easier, please let us know and we'll do all we can.
Equal Opportunities
We're an equal opportunities employer and welcome applications from all backgrounds and experiences. We're committed to building a team that represents a variety of backgrounds, perspectives and skills.
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