Mortgage Operations Coordinator

1 month ago


Cheadle, Staffordshire, United Kingdom Together Full time
About the Role

We are seeking a highly organized and detail-oriented Mortgage Operations Administrator to join our team at Together. As a key member of our operations team, you will play a critical role in ensuring the smooth and efficient processing of mortgage applications.

Key Responsibilities
  • Manage and maintain accurate and up-to-date records of customer documentation, ensuring timely and efficient processing of applications.
  • Collaborate with Case Managers to prepare case files for underwriting, ensuring all necessary information is included and accurate.
  • Develop and maintain relationships with our panel of solicitors, enhancing their knowledge of our internal processes and procedures.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Support the operations team in achieving agreed Service Level Agreements (SLAs) and completion deadlines.
Requirements
  • Excellent communication and interpersonal skills, with a commitment to delivering exceptional customer service.
  • Previous experience in an administration or customer service role, preferably in the financial services industry.
  • High degree of accuracy and attention to detail, with the ability to work in a fast-paced environment.
  • Excellent planning and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
What We Offer
  • A competitive salary and benefits package, including 26 days holiday, buy and sell holidays, and a discretionary annual bonus.
  • Opportunities for career development and progression, with a commitment to supporting our employees in achieving their career goals.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we would love to hear from you.



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