Operational Shift Coordinator

2 weeks ago


Sheffield, Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full time
Job Summary

We are seeking an experienced and skilled Operational Shift Co-ordinator to join our team at the Sheffield Teaching Hospitals NHS Foundation Trust. As a key member of our GP Collaborative Centre, you will play a vital role in ensuring the smooth operation of our services.

Main Responsibilities
  • Provide day-to-day operational shift coordination to the administrative team, supervising call handling, control room staff, and drivers to ensure efficient service delivery.
  • Work closely with the GPC Leadership team and staff to implement operational plans, meet local and national targets, and provide leadership, support, and guidance on operational issues.
  • Assist the GP Collaborative Management Team in delivering the service, managing human resources, complaints, and IT systems, ensuring an effective and efficient service.
  • Manage administrative staff capacity, ensuring it meets the demands of the service, and work across the 24-hour service needs on a rota basis to provide 24-hour cover.
  • Line manage designated staff in line with HR processes and policies.
About Us

As a valued member of our team, you will work for an organisation that values and respects all its staff and the community it serves. We offer excellent benefits, including professional development opportunities, a commitment to staff well-being, and a supportive work environment.

Requirements
  • GCSE level C or above in English and Maths or equivalent qualification/experience.
  • NVQ level 3 qualification or equivalent qualification/experience.
  • IT qualification, European Computer Driving Licence/RSA/ICR III or equivalent qualification/experience.
  • Excellent organisational skills, verbal and written communication skills, and ability to work in a multi-disciplinary team.
  • Problem-solving and change management skills, extensive knowledge of general office software, and ability to work on own initiative with minimum supervision.
Desirable Qualifications and Skills
  • Further education in IT skills.
  • Supervisory qualification.
  • Knowledge of the NHS and community healthcare.
  • Able to use SystmOne/TPP.
  • Awareness of STH Trust policies and procedures.


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