Operational Shift Coordinator

2 weeks ago

Sheffield, Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full time
Job Summary

We are seeking an experienced and skilled Operational Shift Coordinator to join our team at the Sheffield GP Collaborative Centre. As a key member of our administrative team, you will be responsible for providing day-to-day operational shift coordination, supervising the call handling team, control room staff, and drivers to ensure the effective and efficient delivery of our services.

Main Responsibilities
  • Develop and implement operational plans to deliver efficient, effective, and innovative services.
  • Assist the GP Collaborative Management Team in delivering the service to meet agreed aims and objectives.
  • Support the GPC Management Team with Human Resources management, Complaints, and IT systems/processes to ensure an effective and efficient service.
  • Manage administrative staff capacity effectively and efficiently to meet the demands of the service.
  • Work across the 24-hour service needs on a rota basis to ensure 24-hour cover is provided to support staff and maintain service delivery.
  • Line manage designated staff in line with HR processes and policies.
About Us

You will be working for an organisation that values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff, including a firm commitment to professional development and an excellent health and well-being support service.

The Combined Community & Acute Group is one of the largest of ten Care Groups in Sheffield Teaching Hospitals NHS Foundation Trust (STHFT). Having three directorates, it spans acute and community services in several areas, including Primary and Secondary care. This provides the opportunity to develop new integrated working which the Care Group is actively pursuing.

The GP Collaborative provides an urgent Out of Hours primary care service for the city of Sheffield. This includes providing clinical triage for patients referred by the 111 service, face-to-face clinical assessment at the GP Collaborative as required, and home visits for the housebound and those at the end of life.

The GP Collaborative also provides Primary Care streaming of patients attending ED at the Northern General Hospital and at Sheffield Children's Hospital with primary care needs that can be redirected and seen in the GP Collaborative.

Requirements
  • Significant experience of working in the NHS or other large, complex organisation.
  • Experience of managing/leading people/staff.
  • Experience of working with data and/or databases.
  • Use of Microsoft Office including Word, Excel, Access, PowerPoint.
  • Staff/patient/customer care skills/telephone experience.
What We Offer

We offer a competitive salary, excellent benefits, and a supportive working environment. If you are a motivated and experienced Operational Shift Coordinator looking for a new challenge, please apply today.

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