Case Administrator

14 hours ago


Watford, Hertfordshire, United Kingdom West One Loans Full time
Job Role:

We are seeking a skilled Case Administrator to join our team at West One Loans.

Job Summary:

The successful candidate will be responsible for managing a caseload of mortgage cases, ensuring that all necessary documents are collected and processed efficiently. They will work closely with the underwriting team to effectively manage the post-offer caseload, monitor and manage upcoming expiration of documents and offers, and update relevant systems to maintain management information.

Key Responsibilities:

  • Manage a caseload of mortgage cases from offer stage to completion.
  • Monitor and manage upcoming expiration of documents and offers.
  • Update relevant systems to maintain management information.
  • Work closely with the underwriting team to ensure effective case management.
  • Process incoming completion documentation via various channels.
  • Provide daily/weekly/monthly completion forecasts to line manager.

Requirements:

  • Experience within the secured lending sector.
  • A good understanding of the underwriting process.
  • Previous experience of managing a caseload in a fast-paced environment.
  • Industry-relevant qualifications are beneficial but not a requirement.
  • Excellent communication skills, with the ability to engage with internal and external stakeholders.

Salary and Benefits:

£25,000 - £30,000 per annum, plus ongoing training and development opportunities.


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