Administrative Assistant.

5 months ago

Watford, United Kingdom Medtronic Full time

Careers that Change Lives
Healthcare is changing. Our innovative products and services enable earlier disease diagnosis, safer treatment, faster recovery, and improved patient outcomes. This is however only a part of the innovation need. 
The primary purpose of the role is to ensure all necessary administration tasks completed for Diabetes Care to provide efficient order, dispatch and stock administration for all replacement belt clips, loans and repair cases handled by Product Support.

A Day in the Life
• Carry out regular stock checks and ensure timely replenishment ordering.
• Database cleaning and maintenance, and ad hoc data cleaning tasks.
• To send scheduled written communications to new and existing customers in line with defined engagement plans.
• Maintain accurate and up-to-date customer accounts, capturing minor changes.
• Respond to internal phone or email queries.
• Handle inbound overflow calls routed from Product Support during peak demand times.
• Handle returning products and booking collections.
• Work hybrid (2 days office).

Must Haves
• Proven strong administrative and self-organisation skills: a starter-finisher with persistence and attention to detail
• Great verbally and written communication
• A demonstrable record of high performance on compliance with defined financial, administrative, and contact handling procedures 
• Flexible attitude, comfortable switching between admin tasks and handling overflow calls routed from Product Support 
• Competent in using variety of IT systems and programs at the same time (MS Office, SAP, CRM and etc.)

Nice to Haves
• Good understanding of GDPR/ data regulations
• Prior experience of accounts or funding management with the customer support/services operation of a medical devices/services or high-tech business, and/or where the end user is not the funding source
• Some degree of knowledge of diabetes and/or other medical devices

We Offer
At Medtronic, you will find a diverse team of innovators who bring their unique backgrounds and their individual life experiences to work every day. We work hard to cultivate a workforce that reflects our patients and partners, we believe it’s the only way to drive healthcare forward. 
We offer a competitive salary and benefits package to all our employees:
• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurance 
• Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab
• Employee Assistance Program and Recognize (our global recognition program)

Our Commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

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