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Hotel Service Excellence Ambassador

2 months ago

London, Greater London, United Kingdom The Dorchester Full time

We're renowned for having the industry's top talent, and as a Hotel Service Excellence Ambassador at The Dorchester, you'll embark on a journey to become celebrated for your exceptional service skills. You'll learn from your peers and through our award-winning learning academy, enabling you to achieve the highest standards of craft, service, and leadership.


What We Offer

As a valued member of our team, here are some exclusive benefits:

  • Fantastic Employee bonus scheme and competitive Service charge
  • Complimentary stays including breakfast across the Dorchester Collection Hotels
  • 50% F&B discount at selected bars and restaurants within the Dorchester Collection
  • Vibrant Social events that bring employees together, fostering camaraderie
  • Impressive benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme, and competitive Private Pension Scheme
  • Apprenticeship, training, and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
  • £1000 bonus when you recommend a friend
  • Access to immediate wellbeing advice, because We Care about our employees
Job Responsibilities

You'll take pride in delivering seamless service, discretion, and flexibility during our guests' stay. This includes attention to detail, thoroughness, and hygiene to ensure an exceptional experience.

  • Sometimes guests have special requests involving special set-ups, additional supplies, and even special occasions. Our Hotel Service Excellence Ambassadors often fulfill these requests.

The items shared give you an insight into a day in the life of a Hotel Service Excellence Ambassador, but we'll provide specifics on how we care for our hotel.

What We Look For

  • Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each day. As a Hotel Service Excellence Ambassador, you'll have the opportunity to bring these to life and contribute to our legacy.
  • Excellent communication skills with a strong customer service ethic are essential.
  • English is the primary language used in our hotel, and you should be comfortable communicating in this language.