Global IT Support Specialist

1 month ago


City Of London, United Kingdom Just IT Recruitment Full time
About the Opportunity

We are seeking a skilled IT Support Specialist to join our team at a leading legal firm in London. As a key member of our Global IT Support Service Desk, you will provide high-level support via phone and email to all staff.

Key Responsibilities
  • Address incoming requests through various communication channels, providing swift and effective solutions.
  • Monitor ticket status, follow up with technicians, and contact users after resolution for quality assurance.
  • Respond to Service Desk calls, resolve issues on first contact, and escalate complex cases to technicians.
  • Log inquiries and maintain accurate records in the Service Desk tracking system.
  • Participate in training to stay updated on current and new technologies for effective support.
  • Follow the Firm's Policies and Procedures while providing user support and utilizing best practices.
  • Assist with additional tasks and projects to support Service Desk operations.
Requirements and Qualifications
  1. Strong communication skills with the ability to develop tactical plans.
  2. Proficient in operating systems and core applications, including Microsoft Windows 10, Office 365 Suite.
  3. Intermediate networking knowledge, including wireless technologies.
  4. Familiar with Internet Explorer, Firefox, and Microsoft Edge browsers.
  5. Available for on-call and overtime work as needed.
  6. Preferred experience at a team lead level or above, with knowledge of iManage Work, Citrix/VPN, Microsoft Multi-factor Authentication, and ITSM ticket management systems.
  7. Bachelor's degree preferred.

Salary: £35,000 - £45,000 per annum. If you are an IT Professional looking for an exciting new role, please apply now.



  • City Of London, United Kingdom Just IT Recruitment Full time

    We are seeking an experienced IT Professional to join our Global IT Support Service Desk team as a Service Desk Analyst.">Key Responsibilities:Provide exceptional customer service by addressing requests promptly and efficiently.Monitor ticket status, follow up with technicians, and contact users after resolution for quality assurance.Respond to Service Desk...


  • London, Greater London, United Kingdom M3 Global Research Full time

    **Job Title:** Global Support Specialist**Company Overview:M3 Global Research is a cutting-edge market research company that relies on talented professionals to deliver exceptional results.We are looking for a detail-oriented and customer-focused Global Support Specialist to join our team and provide top-notch support to our clients and respondents!**About...


  • City Of London, United Kingdom Just IT Recruitment Full time

    Job TitleWe are seeking an experienced IT professional to join our Global IT Support Service Desk team as a Technical Support Specialist in the heart of the City of London.About the RoleThe successful candidate will provide exceptional customer service by addressing requests promptly and efficiently, ensuring high levels of customer...

  • Global Process Expert

    7 months ago


    London, United Kingdom Informa Global Support Full time

    **Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...


  • London, Greater London, United Kingdom Gravity Global Full time

    Job Overview: Global PR SpecialistGravity Global is seeking a Global PR Specialist to join our team. As a Global PR Specialist, you will be responsible for developing and implementing global public relations strategies, managing client relationships, and collaborating with cross-functional teams.The ideal candidate will have a strong understanding of global...


  • London, Greater London, United Kingdom Global Banking School Full time

    Job Summary:The Global Banking School is seeking a highly motivated and organized Global Outreach Specialist to join our team. As a Global Outreach Specialist, you will be responsible for promoting our programs and engaging with prospective students from around the world.Primary Responsibilities:Program Promotion: Develop and implement strategies to promote...


  • London, Greater London, United Kingdom Willis Global Full time

    Job Title:Global Trade SpecialistAbout the Role:We are seeking a highly skilled Global Trade Specialist to join our team at Willis Global. The successful candidate will be responsible for providing commercial and trade assistance to local teams, utilizing guidelines and strategies in place.Main Responsibilities:Provide timely and accurate responses to...


  • City Of London, United Kingdom Red Global Full time

    About the Role:We are looking for a highly skilled Red Global Desktop Support Expert to join our team. As a key member of our IT department, you will be responsible for providing technical support to end-users, troubleshooting and resolving hardware and software issues, and ensuring that all devices are properly configured and compatible with Windows 11.The...


  • City Of London, United Kingdom Ritz Recruitment Full time

    About the RoleWe are seeking a highly motivated Graduate to join our team as a Global Recruitment Specialist. The successful candidate will have excellent communication and interpersonal skills, as well as a strong ability to learn about technology and global financial markets.As a Global Recruitment Specialist, you will be responsible for managing the...


  • City Of London, United Kingdom Vertex IT Solutions Ltd Full time

    Vertex IT Solutions LtdWe are looking for a skilled IT professional to fill the role of Head of AV Services. The successful candidate will be responsible for leading a global team responsible for End User Services, supporting various technologies including desktop devices and mobile devices, and ensuring the effective delivery of the IT strategy for End User...


  • London, Greater London, United Kingdom UAP Global Full time

    Job DescriptionWe are seeking an experienced Global Education Development Specialist to join our dynamic team at UAP Global. As a key member of our partnership development team, you will play a critical role in shaping the future of global education.About UAP GlobalAt UAP Global, we leverage cutting-edge technology and services to support students from...


  • London, Greater London, United Kingdom ODI Global Full time

    Job Title:Global Economic Development Specialist">About the Role:We are seeking a highly skilled Global Economic Development Specialist to join our team at ODI Global. This is an exciting opportunity to work with a leading global affairs think tank, driving research and policy advice that informs and inspires change.">Responsibilities:Develop research...


  • City Of London, United Kingdom MW Appointments Full time

    **Job Overview:** Global Aviation SpecialistMW Appointments is seeking a highly skilled Global Aviation Specialist to join their team. In this role, you will be responsible for developing and implementing strategies to manage complex aviation risks, identifying new revenue streams, and maintaining strong relationships with clients and stakeholders.Key...


  • City Of London, United Kingdom Vertex IT Solutions Ltd Full time

    Key ResponsibilitiesLead the global migration of users onto the Windows 10 OneDesk platformManage the deployment process, ensuring its success and efficiencyDevelop and implement a tailored deployment strategy to meet client requirementsResponsible for the successful deployment and upgrades of desktopsEnsure the seamless integration of new technologiesSalary...


  • City Of London, United Kingdom Just IT Recruitment Full time

    Global IT Support Service DeskJob Description:We are seeking a talented Global IT Support Service Desk Analyst to join our dynamic team. The successful candidate will provide technical support to all employees, ensuring they receive exceptional service and assistance with any technical issues.About the Job:The Global IT Support Service Desk offers expert...


  • City of Westminster, Greater London, United Kingdom Global Channel Management, Inc. Full time

    **Job Title:** Helpdesk Representative**Estimated Salary:** $60,000 - $80,000 per yearGlobal Channel Management, Inc. is seeking a highly skilled and experienced Technical Support Specialist to join our team.The ideal candidate will have at least 3 years of experience in help desk support and be certified in A+ or MCP. Strong network and desktop...


  • London, Greater London, United Kingdom Citigroup Global Markets Limited Full time

    The estimated salary for this role is approximately £50,000 - £60,000 per annum, depending on experience.About the OpportunityWe are looking for a highly motivated and organized individual to join our team as an Operations Support Specialist. As part of our Global Hospitality Services team, you will play a vital role in ensuring the smooth operation of our...


  • London, Greater London, United Kingdom S&P Global Full time

    Job Title: Global One Platform Specialist">We are seeking a skilled Global One Platform Specialist to join our team at S&P Global Market Intelligence. The successful candidate will be responsible for supporting the Global One platform, developing associated infrastructure and feeds, and collaborating with clients on feed and module development.About the...


  • City of London, United Kingdom Guidant Global Full time

    Job Title: Inventory Optimisation SpecialistAbout the Role:We are seeking an experienced Inventory Optimisation Specialist to join our team at Guidant Global. As an Inventory Optimisation Specialist, you will play a crucial role in executing and communicating Allocation strategies for the Outlet channel to optimise inventory levels and maximise sales by...


  • London, Greater London, United Kingdom Global One Full time

    About the RoleAs a Global Cybersecurity Specialist at Global One, you will play a pivotal role in protecting our organization's digital assets from emerging threats and vulnerabilities. Your primary responsibility will be to investigate and analyze existing cloud structures, identifying areas for improvement and developing new security methods to enhance...