Customer Service Coordinator

7 days ago


Corsham, Wiltshire, United Kingdom Butcombe Brewery Full time

We are looking for a talented Customer Service Coordinator to join our team at Butcombe Brewery.


Company Overview

Fancy working for an award-winning business? Do you want to be part of a company that creates innovative and delicious food, serves excellent drinks made in-house, and is set in a beautiful location?

We have just won the Best Managed Pub Company at The National Publican Awards and have an award-winning food and drinks menu. Add this to stunning boutique bedrooms, and you have the perfect blend of work and play.


What's in it for You?
  • The chance to work for an award-winning business with a strong reputation for excellence
  • A competitive salary of approximately £25,000 per year, depending on experience
  • Access to industry-leading training and development opportunities
  • A supportive and dynamic team environment
  • A comprehensive Employee Assistance Program for your well-being

Job Description

You will be a key member of our team, responsible for delivering exceptional customer service to our guests. Your passion for providing a memorable experience will shine through in everything you do.

Your duties will include:

  • Welcoming guests and ensuring their stay is enjoyable and hassle-free
  • Checking guests in and out, handling payments, and processing reservations efficiently
  • Handling guest enquiries and providing expert advice on our menus and services
  • Admin duties to maintain our high standards of quality and efficiency

Required Skills and Qualifications

To succeed in this role, you'll need:

  • Friendly and confident communication skills
  • Passion for delivering exceptional customer service
  • Ability to work effectively in a fast-paced environment
  • Basic computer skills and attention to detail

Benefits

As a valued member of our team, you can expect:

  • A generous holiday entitlement and flexible working hours
  • A comprehensive pension scheme and life assurance
  • Opportunities for career growth and professional development
  • A fun and supportive work environment


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