Customer Service Coordinator
7 days ago
We are looking for a talented Customer Service Coordinator to join our team at Butcombe Brewery.
Company Overview
Fancy working for an award-winning business? Do you want to be part of a company that creates innovative and delicious food, serves excellent drinks made in-house, and is set in a beautiful location?
We have just won the Best Managed Pub Company at The National Publican Awards and have an award-winning food and drinks menu. Add this to stunning boutique bedrooms, and you have the perfect blend of work and play.
What's in it for You?
- The chance to work for an award-winning business with a strong reputation for excellence
- A competitive salary of approximately £25,000 per year, depending on experience
- Access to industry-leading training and development opportunities
- A supportive and dynamic team environment
- A comprehensive Employee Assistance Program for your well-being
Job Description
You will be a key member of our team, responsible for delivering exceptional customer service to our guests. Your passion for providing a memorable experience will shine through in everything you do.
Your duties will include:
- Welcoming guests and ensuring their stay is enjoyable and hassle-free
- Checking guests in and out, handling payments, and processing reservations efficiently
- Handling guest enquiries and providing expert advice on our menus and services
- Admin duties to maintain our high standards of quality and efficiency
Required Skills and Qualifications
To succeed in this role, you'll need:
- Friendly and confident communication skills
- Passion for delivering exceptional customer service
- Ability to work effectively in a fast-paced environment
- Basic computer skills and attention to detail
Benefits
As a valued member of our team, you can expect:
- A generous holiday entitlement and flexible working hours
- A comprehensive pension scheme and life assurance
- Opportunities for career growth and professional development
- A fun and supportive work environment
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