Affordable Housing Coordinator

2 days ago


Plymouth, Plymouth, United Kingdom CIH International Housing Group Full time

Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

About the Job

We are looking for an experienced Housing Officer to join our Housing Operations team in the South West. The successful candidate will have prior experience working in the affordable housing sector, with an appropriate housing-related qualification. Membership of the Chartered Institute of Housing is desirable. Excellent communication and customer care skills are essential, as is the ability to analyse and diagnose problems and implement solutions.

The role requires effective communication and problem-solving skills, as well as the ability to work independently and as part of a team. The successful candidate will be responsible for managing a patch consisting of general needs, homes for older people, and affordable housing properties. This includes liaising with colleagues in Property Services and Lettings to ensure effective allocation of void properties, managing tenant expectations regarding repairs, and working with external agencies to resolve issues affecting tenant welfare.

Key Requirements:

  • Prior experience working in the affordable housing sector, with an appropriate housing-related qualification.
  • Membership of the Chartered Institute of Housing is desirable.
  • Excellent communication and customer care skills.
  • Ability to analyse and diagnose problems and implement solutions.
  • Ability to work independently and as part of a team.

Salary and Benefits:

The salary for this role is £32,242 per annum, rising to £33,939 per annum after 12 months, subject to satisfactory performance. In addition to a competitive salary, we offer a range of benefits, including 25 days annual leave (rising to a maximum of 30 days), a pension scheme with employer contributions, life assurance, employee advice service, cycle to work scheme, voluntary health plans, employee discounts, wellbeing support and tools, employee recognition scheme, and employee networks.



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