Housing Operations Specialist
3 days ago
Sanctuary Group is one of the UK's leading social landlords, providing around 70,000 homes across England.
About the RoleWe are seeking a skilled Housing Operations Specialist to join our Housing Operations team in the South West. As a key member of our team, you will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community.
The Key Responsibilities of this Role Include:
- Effective management of anti-social behaviour cases and complaints about service delivery
- Liaising with colleagues in Property Services and Lettings to ensure effective allocation of void properties
- Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
- Working closely with administrative colleagues to complete a range of tenancy management processes
Requirements
To succeed in this role, you will need:
- Prior experience working in the affordable housing sector, with an appropriate housing-related qualification
- Excellent skills in analysing and diagnosing problems and implementing solutions
- Excellent communication and customer care skills
- Proficient user of Microsoft packages including Word, Excel, Outlook, and Teams
- Travel is a requirement of the role, therefore a full valid driving licence is essential
Salary
This position comes with a competitive salary of £32,242 per annum (rising to £33,939 per annum after 12 months, subject to satisfactory performance), plus a range of employee benefits.
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