Housing Operations Specialist

3 days ago


Plymouth, Plymouth, United Kingdom Sanctuary Group Full time

Sanctuary Group is one of the UK's leading social landlords, providing around 70,000 homes across England.

About the Role

We are seeking a skilled Housing Operations Specialist to join our Housing Operations team in the South West. As a key member of our team, you will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community.

The Key Responsibilities of this Role Include:

  • Effective management of anti-social behaviour cases and complaints about service delivery
  • Liaising with colleagues in Property Services and Lettings to ensure effective allocation of void properties
  • Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
  • Working closely with administrative colleagues to complete a range of tenancy management processes

Requirements

To succeed in this role, you will need:

  • Prior experience working in the affordable housing sector, with an appropriate housing-related qualification
  • Excellent skills in analysing and diagnosing problems and implementing solutions
  • Excellent communication and customer care skills
  • Proficient user of Microsoft packages including Word, Excel, Outlook, and Teams
  • Travel is a requirement of the role, therefore a full valid driving licence is essential

Salary

This position comes with a competitive salary of £32,242 per annum (rising to £33,939 per annum after 12 months, subject to satisfactory performance), plus a range of employee benefits.



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