Residential Management Professional
2 days ago
As a Residential Management Professional with Sanctuary Group, you will play a vital role in delivering excellent housing services to our customers.
Job DescriptionYou will be responsible for managing a patch consisting of general needs, homes for older people, and affordable housing properties. This will involve effective management of anti-social behaviour cases and complaints about service delivery.
Key Tasks and Responsibilities
- Liaising with colleagues in Property Services and Lettings to ensure effective allocation of void properties
- Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
- Delivering general advice on all aspects of tenancy to enable sustainability
Skills and Qualifications
To succeed in this role, you will need:
- Prior experience working in the affordable housing sector, with an appropriate housing-related qualification
- Excellent skills in analysing and diagnosing problems and implementing solutions
- Excellent communication and customer care skills
- Proven experience of good practice resident involvement activities
Benefits
This role offers a competitive salary of £32,242 per annum (rising to £33,939 per annum after 12 months, subject to satisfactory performance), plus a range of employee benefits, including:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
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