Head of User Experience

2 months ago

Cardiff, Cardiff, United Kingdom International Baccalaureate Full time

About the Role

The International Baccalaureate is seeking a seasoned professional to lead its User Experience (UX) Design department. As the Head of User Experience, you will be responsible for developing exceptional customer experiences across our digital products that fulfill our business needs.

Key Responsibilities

  • Understand user behaviors and journeys across the IB's customer-facing products through extensive research, interviews, and usability testing.
  • Understand the business needs and associated processes related to our digital products and drive improvements to those processes to better meet the needs of the business, technology, and our users.
  • Design and develop seamless and enjoyable journeys across our digital products, fostering customer loyalty and positive user sentiment.
  • Lead and champion user advocacy throughout the product development lifecycle, integrate user-centric design principles into the product development process, and iterate on designs based on user feedback to achieve continuous alignment with evolving user expectations.
  • Actively monitor industry trends, emerging technologies, and learning technology competitors to stay ahead in delivering innovative and competitive user experiences.
  • Contribute to a user-centric culture within the organization through effective communication and collaboration, emphasizing the importance of user satisfaction in achieving the IB's goals.

About the Team

The UX Design Department comprises two disciplines:

  • UX Designer: Responsible for creating intuitive and engaging digital experiences by conducting user research, crafting wireframes, and collaborating with cross-functional teams to ensure products meet user needs and business goals.
  • Business Process and Customer Journey Mapping: Responsible for analyzing and visualizing the end-to-end journey of customers, identifying pain points and opportunities for improvement. They collaborate with stakeholders to map business processes, streamline operations, and enhance customer satisfaction through effective process design.

About You

We are looking for a seasoned professional with extensive proven experience in team leadership, collaboration, and product management. You should have a strong understanding of the K-12 education sector globally and the role and market for curricula like the IB. You should also have knowledge of trends, technologies, and emerging innovations in educational technology.

What We Offer

In addition to your salary, we offer an attractive range of benefits, including:

  • 10% employer pension contribution
  • Enhanced family-friendly benefits
  • 25 Days annual leave, plus public holidays, with the choice to buy up to 5 days additional annual leave
  • Life assurance 4x annual salary
  • IB Pension
  • 401k Match
  • Flexible working hours
  • Paid volunteering leave
  • Excellent continuous professional development
  • 1.5% Flexible benefits allowance
  • Health and wellness schemes
  • Cycle to Work scheme
  • Discounts on a range of products, including days out
  • Cash back opportunities available from a wide range of retailers
  • Employee Assistance Programme
  • Free on-site car parking

  • Head of User Experience

    1 week ago

    Cardiff, Cardiff, United Kingdom International Baccalaureate Full time

    About the RoleThe International Baccalaureate is seeking a seasoned leader to head its UX Design department. As the Head of User Experience, you will be responsible for developing exceptional customer experiences across our digital products that fulfill our business needs.Key Responsibilities1. Understand user behaviors and journeys across our...

  • Head of User Experience

    2 weeks ago

    Cardiff, Cardiff, United Kingdom International Baccalaureate Full time

    About the RoleThe International Baccalaureate is seeking a seasoned UX leader to drive the development of exceptional customer experiences across our digital products. As the Head of UX, you will be responsible for leading a team of UX designers and business process specialists to create seamless and enjoyable journeys for our users.Key...

  • Head of User Experience

    1 month ago

    Cardiff, Cardiff, United Kingdom International Baccalaureate Full time

    About the RoleThe International Baccalaureate is seeking a seasoned UX professional to lead our digital product development efforts. As the Head of UX, you will be responsible for developing exceptional customer experiences across our digital products, driving business process improvements, and championing user advocacy throughout the product development...

  • Head of User Experience

    2 weeks ago

    Cardiff, Cardiff, United Kingdom International Baccalaureate Full time

    About the RoleThe International Baccalaureate is seeking a seasoned UX Design professional to lead the development of exceptional customer experiences across our digital products. As the Head of User Experience, you will be responsible for understanding user behaviors and journeys, driving improvements to business processes, and designing seamless and...

  • Head of User Experience

    2 months ago

    Cardiff, Cardiff, United Kingdom International Baccalaureate Full time

    {"About the Role": "The International Baccalaureate is seeking a seasoned leader to head its UX Design department, responsible for developing exceptional customer experiences across its digital products. The ideal candidate will have extensive experience in team leadership, collaboration with diverse teams, and a deep understanding of the K-12 education...

  • User Experience Designer

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Admiral Group Plc Full time

    We are seeking a highly skilled UX/UI Designer to join our dynamic team at Admiral Group Plc. The ideal candidate will have a strong portfolio showcasing design thinking methodologies and problem-solving skills.Key ResponsibilitiesCollaborate with cross-functional teams to define project goals and priorities.Conduct user research, including interviews,...

  • User Experience Designer

    2 months ago

    Cardiff, Cardiff, United Kingdom prosperIS Recruitment Ltd Full time

    Mid / Senior UX DesignerWe are seeking a talented UI/UX Designer to join our client's team, where you will work closely with subject matter experts, collaborate with client stakeholders and deliver innovative UX design and research solutions for clients across various sectors.Key Responsibilities:Develop and present high-quality UX designs, concepts, and...

  • User Researcher

    1 month ago

    Cardiff, Cardiff, United Kingdom Monzo Full time

    About the RoleWe're seeking a skilled User Researcher to join our team at Monzo, a leading digital bank that's revolutionizing the way people manage their finances. As a User Researcher, you'll play a critical role in helping us design and develop products that meet the needs of our customers.Key ResponsibilitiesDesign and conduct qualitative research...

  • User Researcher

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Monzo Full time

    Job Title: Senior User ResearcherWe're revolutionizing the banking industry with our innovative approach to financial services.As a Senior User Researcher at Monzo, you'll play a crucial role in shaping our products and services to meet the evolving needs of our customers.Key Responsibilities:Design and execute qualitative studies to gain a deeper...

  • User Researcher

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Monzo Full time

    Job Title: Senior User ResearcherWe're revolutionizing the banking industry with our innovative approach to financial services.As a Senior User Researcher at Monzo, you'll play a crucial role in shaping our products and services to meet the evolving needs of our customers.Key Responsibilities:Design and execute qualitative studies to gain a deeper...

  • User Researcher

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Monzo Full time

    Job DescriptionWe're revolutionizing the banking industry by creating a seamless and intuitive user experience.As a User Researcher at Monzo, you'll play a crucial role in shaping our products and services to meet the evolving needs of our customers.Key ResponsibilitiesDesign and execute qualitative studies to gain a deeper understanding of our customers'...

  • User Researcher

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Monzo Full time

    Job DescriptionWe're revolutionizing the banking industry by creating a seamless and intuitive user experience.As a User Researcher at Monzo, you'll play a crucial role in shaping our products and services to meet the evolving needs of our customers.Key ResponsibilitiesDesign and execute qualitative studies to gain a deeper understanding of our customers'...

  • User Researcher

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Monzo Full time

    {"h1": "User Researcher at Monzo", "p": "We\u0027re looking for a skilled User Researcher to join our team at Monzo. As a User Researcher, you\u0027ll be responsible for planning and running qualitative studies, collaborating with key stakeholders, and communicating research findings to inform business decisions. If you\u0027re passionate about...

  • User Researcher

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Monzo Full time

    {"h1": "User Researcher at Monzo", "p": "We\u0027re looking for a skilled User Researcher to join our team at Monzo. As a User Researcher, you\u0027ll be responsible for planning and running qualitative studies, collaborating with key stakeholders, and communicating research findings to inform business decisions. If you\u0027re passionate about...

  • User Researcher

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Monzo Full time

    {"h1": "User Researcher at Monzo", "p": "We\u0027re looking for a skilled User Researcher to join our team at Monzo. As a User Researcher, you\u0027ll be responsible for planning and running qualitative studies, collaborating with key stakeholders, and communicating research findings to inform business decisions. If you\u0027re passionate about...

  • User Researcher

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Monzo Full time

    {"h1": "User Researcher at Monzo", "p": "We\u0027re looking for a skilled User Researcher to join our team at Monzo. As a User Researcher, you\u0027ll be responsible for planning and running qualitative studies, collaborating with key stakeholders, and communicating research findings to inform business decisions. If you\u0027re passionate about...

  • User Researcher

    1 month ago

    Cardiff, Cardiff, United Kingdom Monzo Full time

    About the RoleWe're seeking a skilled User Researcher to join our team at Monzo, a leading digital bank that's revolutionizing the way people manage their finances. As a User Researcher, you'll play a critical role in helping us design and develop products that meet the needs of our customers.Your primary responsibility will be to conduct qualitative...

  • User Researcher

    1 month ago

    Cardiff, Cardiff, United Kingdom Monzo Full time

    About the RoleWe're seeking a skilled User Researcher to join our team at Monzo, a leading digital bank that's revolutionizing the way people manage their finances. As a User Researcher, you'll play a critical role in helping us design and develop products that meet the needs of our customers.Key ResponsibilitiesConduct qualitative research studies,...

  • User Researcher

    1 month ago

    Cardiff, Cardiff, United Kingdom Monzo Full time

    About the RoleWe're seeking a skilled User Researcher to join our team at Monzo, a leading digital bank that's revolutionizing the way people manage their finances. As a User Researcher, you'll play a critical role in helping us design and develop products that meet the needs of our customers.Key ResponsibilitiesConduct qualitative research studies,...

  • Head of UX

    3 weeks ago

    Cardiff, Cardiff, United Kingdom International Baccalaureate Full time

    About the RoleThe International Baccalaureate is seeking a seasoned UX professional to lead the development of exceptional customer experiences across our digital products. As the Head of UX, you will be responsible for driving user-centric design principles into the product development process, collaborating with cross-functional teams, and ensuring...