Customer Experience Director

2 days ago


Bolton, Bolton, United Kingdom Kia Full time

We're looking for a talented individual to take on the role of Customer Experience Director at Bolton Kia. As a key member of our team, you'll be responsible for managing a service team of 26 and driving business growth through exceptional customer experiences. This is an exciting opportunity to join our team and contribute to our success as Europe's No.1 Kia Dealer.

About the Role:

  • Develop and implement effective service standards and procedures.
  • Manage and maintain service desk communications with both the team and customers.
  • Promote good customer relationships, improving customer satisfaction while maintaining quality and repair times.
  • Address customer concerns and complaints in a timely and professional manner.
  • Create and present regular progress reports to senior management.
  • Ensure high housekeeping standards are maintained throughout the workshop and car park areas.
  • 100% focused on delivering an exceptional after-sales experience for customers.
  • Demonstrate exceptional organisation and diary management skills.
  • Proficient in Microsoft Office and service-related programmes.
  • Hold a full clean driving license.

Benefits:

  • Competitive basic salary: £51,000
  • Realistic OTE: £51,000
  • Employee Car Scheme (car lease + insurance all included from £80/month)
  • Private Medical Care (Vitality)
  • Annual Health Checks and free flu jabs offered
  • Private Dental Care (Denplan, £0 excess)
  • Pension with enhanced employer contribution
  • Income Protection & Life Assurance
  • Critical Illness Protection
  • 25 days Annual Leave + Bank Holidays
  • Enhanced family leave policies
  • Wellness benefits including cycle to work scheme, free eye tests, employee assistance programme, and more.

Our Location: Our dealership is conveniently located on Middlebrook Retail Park, with easy access to Junction 6 of the M61 and plenty of free parking available.



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