Customer Experience Strategist

4 days ago


Bolton, Bolton, United Kingdom Salvation Army Housing Association Full time
About The Role

We are on a journey to transform lives and seeking a customer-focused professional to drive customer insight and engagement. This role involves collaborating with customers to co-produce services that meet their needs.

Key Responsibilities:
  • Drive Customer Insight and Engagement: Work closely with customers to gather insights and develop strategies to improve service delivery.
  • Collaborate with Teams: Partner with cross-functional teams to deliver customer-centric services that exceed expectations.
Requirements:
  • Customer Service Skills: Possess strong customer service skills to build trust and rapport with customers.
  • Collaborative Mindset: Demonstrate an ability to work collaboratively with others to achieve common goals.
  • Excellent Communication: Possess excellent communication skills to articulate complex ideas and collaborate effectively.

Note: This is a customer-facing role requiring passion for delivering exceptional customer experiences.

Compensation Package:

Our estimated salary range is £35,000 - £45,000 per annum, depending on location and experience.



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