Customer Experience Champion

1 week ago


Bolton, Bolton, United Kingdom Jardine Motors Group Full time

Company Overview

Jardine Motors Group is a leading provider of exceptional customer experiences in the automotive industry. Our commitment to delivering a premium level of service has earned us a reputation for excellence, and we're looking for talented individuals to join our team.

Salary

The basic starting salary for this role will be £26,769.60 per annum, with opportunities to earn up to £32,000 through commissions and performance-based incentives.

Job Description

As a Service Advisor, you will play a critical role in creating unforgettable experiences for our customers. Your primary responsibility will be to fully understand the needs and wants of our customers, and deliver a wow factor service that exceeds their expectations.

Key Responsibilities:

  • Foster strong relationships with customers by actively listening to their needs and concerns.
  • Collaborate with aftersales, parts, and sales teams to ensure seamless communication and efficient resolution of customer queries.
  • Act as the vital link between customers and the workshop, ensuring timely and effective delivery of services.

Benefits

We offer a range of benefits to support your career growth and overall well-being, including:

  • Generous commission schemes and performance-based incentives.
  • A comprehensive pension scheme and 33 days' annual leave (including bank holidays).
  • Access to mental health support, nutritional advice, and financial guidance.
  • A digital GP service and over 50 trained Mental Health First Aiders.

What You'll Bring to the Role

  • A passion for delivering exceptional customer experiences.
  • The ability to build and nurture long-term relationships with customers.
  • Excellent communication and interpersonal skills.

Diversity and Inclusion

Jardine Motors Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome applications from talented individuals from all backgrounds and are dedicated to providing reasonable accommodations to individuals with disabilities throughout the recruitment process.



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