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Outsourcing Services Director

4 weeks ago

Bolton, Bolton, United Kingdom 1st Executive Ltd Full time

Outsourcing Services Director Job

We are seeking an experienced Outsourcing Services Director to join our team at 1st Executive Ltd.

The successful candidate will be responsible for managing a business critical BPO supplier, ensuring contractual obligations and Procurement policy requirements are met.

A salary of up to £75,000 + Car Allowance + Excellent Benefits is available.

About the Role

  • Provide expert Supplier Relationship Management capability, using experience of supplier risk and relationship management to create clear supplier strategies (commercial, contractual and risk) for a defined BPO service supplier.
  • Develop the supplier relationship strategy, balancing external trends against business objectives and desired customer outcomes.
  • Drive performance in line with contractual KPI's and SLA's.

Requirements

  • Demonstrates a depth of SRM or Vendor Management experience - with knowledge and awareness of EBA and PRA regulations.
  • Extensive experience in managing outsourced / BPO suppliers in Print, Marketing and Communications.
  • Able to apply knowledge of the UK outsourcing market.
  • Experience of driving performance in line with contractual KPI's and SLA's.
  • Experience of 3rd Party Risk (TP) - in accordance with Group Outsourcing Risk Policy.
  • Ideally Degree qualified.

About the Company

1st Executive Ltd is a leading provider of outsourcing services. We are committed to delivering high-quality solutions to our clients.