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Customer Service Operations Coordinator

2 months ago

Oldbury, United Kingdom ACS Staffing Solutions Full time
Job Title: Customer Service Admin

ACS Staffing Solutions is seeking a highly skilled Customer Service Admin to join our team.

About the Role

We are looking for a detail-oriented and organized individual to manage our hire fleet dashboards, drive actions, and ensure high-priority branches achieve utilization and tools-on-hire targets.

Key Responsibilities
  • Review and manage Hire Fleet Dashboards to drive actions and ensure high-priority branches achieve utilization and tools-on-hire targets.
  • Proactively identify and move assets to ensure fluidity of hire assets nationally, with a strong focus on cost management, particularly transport costs.
  • Chair bi-weekly regional stock calls, providing updates to cluster leads and Hire Operations Managers on asset movement priorities to optimize utilization and increase sales revenue.
  • Plan and forecast for peak and seasonal trading, enabling branches to meet customer demands by driving seasonal asset allocation to maximize utilization and sales revenue.
  • Compile and update asset safety and assurance compliance, ensuring defect reporting is accurate and communicated to external stakeholders as part of legal obligations.
  • Communicate and collaborate with the wider hire network and support colleagues in driving key priorities for fleet management.
  • Produce daily and weekly reports including General Stock Report, Fleet Optimization Report, Tools on Hire, Untested Reporting, and Repair Status Reporting to provide visibility on asset status.
  • Manage and track branch requests for non-mechanical spend, keeping visibility on regional non-mechanical budget spend and generating monthly reports versus budget in collaboration with the finance team.
Requirements
  • Experience in administration and customer service
  • Strong communication and stakeholder management skills
  • Experience with stock
  • Excellent planning, organization, and time management
  • Attention to detail and ability to handle multiple priorities
  • Problem-solving and investigation skills
  • Tool hire knowledge is desired
About ACS Staffing Solutions

ACS Staffing Solutions is a leading provider of staffing solutions, dedicated to delivering exceptional service to our clients and candidates.