Customer Service Administrator
4 months ago
**Responsibilities**:
- Provide exceptional customer service by promptly and professionally addressing inquiries, concerns, and complaints related to our automotive products and services.
- Maintain strong product knowledge and stay updated on industry trends and developments to provide accurate and relevant information to customers.
- Process orders, returns, and exchanges efficiently and accurately using our customer service and order management systems.
- Assist with administrative tasks such as data entry, filing, and generating reports to support the overall operations of the customer service and administration department.
- Monitor and manage customer accounts, ensuring accurate and up-to-date information is maintained.
**Requirements**:
- Proven experience in customer service and administration, preferably within the automotive industry.
- Deep understanding of automotive products, parts, and services, including industry terminology and common customer concerns.
- Strong communication skills, both verbal and written, with the ability to articulate complex information clearly and concisely.
- Excellent organizational skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
Salary depends on experience, individually negotiated.
Pay starting from £24382-27633 PA opportunity to develop personal skills and pay rise along with experience. Commission and bonusses available.
Working hours 7.30-17.30 including 1h breaks. Rotating Saturdays 7-12 paid as overtime.
**Job Types**: Full-time, Permanent
**Salary**: £24,382.00-£27,633.00 per year
**Benefits**:
- Company events
- Company pension
- Flexitime
- Gym membership
Schedule:
- Flexitime
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Oldbury b694he: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- automotive industry: 1 year (preferred)
- Automotive service: 1 year (preferred)
Work Location: In person
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