Customer Service Manager

2 months ago

Oldbury, United Kingdom CV-Library Full time

Customer Sales Manager
Location: Oldbury
Salary up to £35k

A dynamic new role has been created for a leader of this team, a chance to join this growing engineering company.
Lead a small fast paced team in this busy telephone based team. You will be the front line, leading your team supporting and influencing their sales, service and contract principles. Someone that likes to go the extra mile would really suit this role.

Job Purpose:
Manage the Factor Sales, UK & Export Sales, Contract & Service desk Teams to optimise the provision of sales and customer service role,
achieving a consistently high standard of performance associated with quality, cost and delivery objectives of the business.
Provide direct response to incoming factor/customer enquiries and ensure the best outcome is achieved for all parties.
To act as front-line liaison between the customer and their requirements and identify opportunities for continual improvement.
To liaise efficiently and effectively between the customer and internal departments to implement identified improvements to ensure the customer receives the highest possible level of service.
Responsible for supporting the development and sustaining of strong, and long-lasting relationships with customers by improving consistency & transparency in all transactional sales areas.
Job Duties:
Generate sales for the company in line with the aims and objectives of the company's business plan.
Train sales, service and Contract staff in service principles and techniques.
Measure and motivate sales staff in relation to performance and achievements.
Complete telephone and email sales enquires.
Manage customer queries/complaints/conflicts efficiently and effectively and escalate where necessary.
Input customer orders and raise delivery notes to ensure on-time order delivery.
Arrange the collection of returning goods from customer premises.
Upon request, update customer order delivery status including live and outstanding deliveries.
Ensure the accurate completion of paperwork, including delivery paperwork, and QHSE documentation.
Ensure successful and timely delivery of products/services to customers according to their requirements.
Monitoring customer repair jobs through the workshop and maintain customer communication throughout.
Assist in populating and maintaining central customer database (CRM)
Actively promote all company services and participation in sales promotions.
Prepare reports of sales metrics over a specified period of time - monthly, quarterly, and yearly.
Raise any concerns with the Head of Factor Sales/General Manager as and when necessary.
Identify opportunities and incorporate into the growth and development of the company.
Provide ideas for continuous system and process improvements
Requirement/Experience/Competence/Qualifications:
Proven experience working within in a fast-paced telephone sales environment
Strong negotiating skills.
Willingness to travel within the UK and overseas.
Proficiency in MS Office (MS Excel and MS Outlook in particular).
A basic technical understanding of the products and services offered by the company
Experience working with cataloguing software such as TecDoc, MAM Autocat+, Partslink24
Proven experience to work as part of a team.
Attention to detail and problem-solving skills.
Excellent written and verbal communication skills.
Strong organisational skills with the ability to multi-task.
Displays a good attitude towards work, and the aims and objectives of the company.

Salary up to £35k
Working hours: 08.00 am to 17.00 pm

  • Customer Service Agent

    5 months ago

    Oldbury, United Kingdom HGV Drivers UK Full time

    **Position available for our client in Oldbury office.** We are looking for Customer Service/Order Taking agent. **Main duties**: - Working in a busy office, ensuring a superior customer service is always provided, building strong relationships with the customer base. - Omnichannel order taking and input; receipt and negotiation of requested order times...

  • Customer Service Adv

    2 weeks ago

    Oldbury, United Kingdom CV-Library Full time

    Customer Service Advisor Location: Oldbury/Smethwick Salary: up to 27k (based on experience) A new opportunity to join this growing business and be part of this dynamic team. This role would really suit someone that prides themselves in delivering an efficient level of customer service. You will have experience within an office-based role, ideally...

  • Customer Service Representative

    5 months ago

    Oldbury, United Kingdom Best Turbos - Automotive Regenerations Ltd Full time

    **Responsibilities**: - Provide exceptional customer service by promptly and professionally addressing inquiries, concerns, and complaints related to our automotive products and services. - Maintain strong product knowledge and stay updated on industry trends and developments to provide accurate and relevant information to customers. - Process orders,...

  • Customer Service Representative

    5 months ago

    Oldbury, United Kingdom Best Turbos - Automotive Regenerations Ltd Full time

    **Responsibilities**: - Provide exceptional customer service by promptly and professionally addressing inquiries, concerns, and complaints related to our automotive products and services. - Maintain strong product knowledge and stay updated on industry trends and developments to provide accurate and relevant information to customers. - Process orders,...

  • Customer Service Advisor

    5 months ago

    Oldbury, United Kingdom Cousins Furniture Store Full time

    **Responsibilities**: - Professionally and effectively resolving all customer service issues following delivery - Maintain company's core values, mission and reputation - Analysing supplier performance - Liaising with sales administration/ sales team - Liaising with suppliers - Order Processing on computerised system - Arranging customer deliveries -...

  • Customer Service Representative

    3 weeks ago

    Oldbury, Sandwell, United Kingdom The AA Full time

    Customer Service RoleThis is a customer-facing position where you will be supporting our customers through their breakdown journey.You will be responsible for actively listening to customers, providing guidance and reassurance, and using detailed scripts to gather information and assess the best course of action.As a customer service representative, you will...

  • Customer Services Officer

    7 months ago

    Oldbury, United Kingdom Concept Housing Association Full time

    Do you pride yourself on providing a compassionate and effective customer experience within a Supported Housing setting? We are looking for an experienced, resident centric Customer Service Officer (CSO) to join us to deliver a proactive and responsive experience to our residents, providers and stakeholders. Our Customer Service Officers provide a critical...

  • Customer Service Advisor

    6 months ago

    Oldbury, United Kingdom Lindab Ltd Full time

    **WE ARE NOW HIRING!** **Role: Customer Service Advisor** **Hours of Work: Monday - Thursday 08:00am - 17:00pm** **Friday 08:00am - 16:00pm** Do you have a **great communication skills** and experience working in a **pressurised **environment **juggling multiple tasks **simultaneously**?** Well, we have a great opportunity for a Customer Service Advisor...

  • Customer Service Liaison

    3 weeks ago

    Oldbury, Sandwell, United Kingdom Zeal Recruitment Full time

    Job Summary: We are seeking an experienced and enthusiastic Senior Resident Liaison Officer to join a well-established business on a permanent basis. The ideal candidate will have a strong background in customer service and be able to effectively communicate with residents and staff.Main Responsibilities:• Visiting residents' homes when required and...

  • Customer Service Advisor

    5 months ago

    Oldbury, United Kingdom Lindab Ltd Full time

    **WE ARE NOW HIRING!** **Hours of Work: Monday - Thursday 8am - 5pm** **Friday 8am - 4pm** Do you have a **great communication skills** and experience working in a **pressurised **environment **juggling multiple tasks **simultaneously**?** Well, we have a great opportunity for a Customer Service Advisor to join our team in Birmingham! Within this role...

  • Customer Service Representative

    5 months ago

    Oldbury, United Kingdom Domino's Pizza Oldbury Full time

    **Company description** Domino’s Pizza are looking for In-Store Crew Members near you! Looking to make some extra dough and fancy working in one of our stores topping Pizza’s, serving customers and dishing out garlic bread? Customer Service is our top priority and we are looking for team members to join our crew, who can be just as passionate about...

  • Customer Service Advisor

    5 months ago

    Oldbury, United Kingdom Elitep Full time

    Our esteemed client is currently seeking a highly skilled and motivated Customer Service Advisor to join their team based in Oldbury. As a Customer Service Advisor, you will play a key role in providing exceptional customer service and ensuring a seamless experience. Duties will include but not be limited to the following: - Provide high-quality customer...

  • Customer Service Advisor

    5 months ago

    Oldbury, United Kingdom The AA Full time

    **This is the job**: **Job Title**: Customer Service Advisor **Location**: Oldbury **Salary**: £25,700 (including shift allowance) plus bonus potential up to £2k p/y post probation **Contract**: Full time - permanent **Hours**: 9 hours shift on a 24-hour contract **Shift Pattern**: Rotating shift pattern covering 365 days of the year working 6 days on, 3...

  • Customer Service Representative

    5 months ago

    Oldbury, United Kingdom Best Turbos - Automotive Regenerations Ltd Full time

    **Responsibilities**: - Provide exceptional customer service by promptly and professionally addressing inquiries, concerns, and complaints related to our automotive products and services. - Maintain strong product knowledge and stay updated on industry trends and developments to provide accurate and relevant information to customers. - Process orders,...

  • Customer Service Administrator

    6 months ago

    Oldbury, United Kingdom Best Turbos - Automotive Regenerations Ltd Full time

    **Responsibilities**: - Provide exceptional customer service by promptly and professionally addressing inquiries, concerns, and complaints related to our automotive products and services. - Maintain strong product knowledge and stay updated on industry trends and developments to provide accurate and relevant information to customers. - Process orders,...

  • Customer Service Advisor

    5 months ago

    Oldbury, United Kingdom The AA Full time

    **This is the job**: **Job Title**: Customer Service Advisor **Location**: Oldbury **Salary**:£25,700 (including shift allowance) plus bonus potential up to £2k p/y post probation **Contract**: Full time - permanent **Hours**: 9 hours shift on a 24-hour contract **Shift Pattern**: Rotating shift pattern covering 365 days of the year working 6 days on,...

  • Customer Service Representative

    3 weeks ago

    Oldbury, Sandwell, United Kingdom The AA Full time

    Customer Service Role OverviewWe are seeking a skilled Customer Service Representative to join our team at The AA. As an Apprentice Support Specialist, you will play a vital role in supporting our customers during emergency breakdown situations.Your primary responsibility will be to provide exceptional customer service, actively listening to customers and...

  • Customer Service Representative

    2 weeks ago

    Oldbury, Sandwell, United Kingdom Next Full time

    Shifts and Working HoursAs a Sales Team Member at Next, you will be working on a part-time basis, with a guaranteed 15.25 hours per week. Your shifts will include Monday from 10:00 to 14:00, Tuesday from 11:00 to 17:30, and Thursday from 09:00 to 14:30.About the RoleAs a successful Sales Team Member, you will be responsible for providing outstanding customer...

  • International Customer Services Specialist

    5 months ago

    Oldbury, United Kingdom DPD Full time

    **International Customer Services Specialist** - **Location**:Oldbury, B69 4BF - **Contract**:Full-time, permanent / 37.5 hours per week - **Salary**: £22400 - **Days and times of Work**:Monday to Friday, between 8am - 6:30pm - **Hybrid Working**: 3 days in the office, 2 days at home Join us on our journey as we aim to be the UK’s most sustainable...

  • International Customer Service Specialist

    5 months ago

    Oldbury, United Kingdom DPD Group UK Full time

    Company Description - ** Contract Type**: Permanent / 37.5 hours per week - ** Salary**: £22400 - ** Location**:Oldbury Hub, B69 4BF - ** Days and times of Work**:Monday to Friday, between 8am - 6:30pm - ** Hybrid Working**: 3 days in the office, 2 days at home Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst...