Retail Service Desk Specialist

4 weeks ago


Warrington, Warrington, United Kingdom Betfred Full time
About the Role

This exciting opportunity is based at Warrington Head Office, working as part of a busy and fast-paced Helpdesk team. Your primary focus will be providing exceptional support to the Betfred Retail Estate, addressing various faults that may arise in the shops.

Job Overview

This is an ideal entry point into IT Support, with no prior experience necessary as comprehensive training will be provided. You will work 40 hours per week, across any five days from seven, between 8am-9pm.

Key Responsibilities
  • Taking incoming calls from staff regarding specific faults on-site.
  • Troubleshooting hardware, software, and systems-based issues, ensuring timely resolutions.
  • Investigating reported issues, providing diagnostics, and escalating where necessary.
  • Prioritizing and logging each call, meeting deadlines and service level agreements.
Essential Skills and Qualifications
  • Excellent customer service skills.
  • Professional telephone manner, with strong listening skills and problem-solving abilities.
  • Effective communication with staff at all levels of the business.
  • Strong attention to detail and ability to work under pressure.
  • Flexibility and ability to multitask.
Benefits
  • Flexible scheduling options.
  • Bonus and incentive opportunities.


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