IT Support Specialist
3 days ago
IT Support Specialist Job Description
We are seeking an IT Support Specialist to join our team at American Golf. In this role, you will provide technical assistance to our employees, ensuring that our systems are optimized and our team remains productive.
Key Responsibilities:
- Provide first-level technical support to end-users via phone, email, or in person, diagnosing and resolving hardware and software issues swiftly.
- Manage user account setups, password resets, and access permissions in compliance with security protocols.
- Handle the installation, configuration, and maintenance of software applications and hardware devices, ensuring systems are up-to-date and secure.
- Keept accurate records of IT assets and procedures, assist in developing user guides, and provide training to end-users.
- Escalaate complex issues to 2nd Line support and collaborate with IT team members to enhance service delivery.
The Ideal Candidate:
- Demonstrated hands-on experience in IT support, preferably in a 1st Line IT Service Desk Analyst role.
- Familiarity with the ITIL framework and IT service management principles.
- Strong problem-solving and advanced troubleshooting skills.
- Exceptional interpersonal and customer service skills.
- Ability to manage priorities and perform efficiently under pressure.
- A Bachelor's degree in Information Technology, Computer Science, or related field is preferred but not essential.
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