Retail Service Delivery Expert

1 month ago


Warrington, Warrington, United Kingdom Betfred Group Full time
Job Title: Retail Service Delivery Expert

Salary: £38,000 - £50,000 per annum

About the Role

We are seeking a highly skilled Retail Service Delivery Expert to join our team at Betfred Group. In this role, you will be responsible for delivering exceptional customer service and ensuring high-quality service delivery to our retail customers.

Key Responsibilities
  • Customer Service: Provide exceptional customer service, responding to customer queries and resolving issues promptly.
  • Service Delivery: Ensure high-quality service delivery, meeting customer needs and expectations.
  • Reporting: Report to engineering management and liaise with Retail Service Desk and Retail Support daily.
Requirements
  • Skills and Qualifications: Proven experience in customer service and service delivery; strong communication and interpersonal skills; ability to work under pressure.
  • Personal Attributes: Self-motivated, able to work alone and as part of a team when required.

What We Offer:

  • Always Accessible Healthcare: Benefit from a 24/7 virtual GP service for you and your family, ensuring prompt health answers that fit your schedule.
  • Comprehensive Assistance: Confidentially address life challenges through our employee assistance programme, covering childcare, family matters, relationships, addiction, legal issues, financial concerns, and more.


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