Customer Service Delivery Specialist
15 hours ago
We are seeking a Customer Service Delivery Specialist to join our team at Stobart in Warrington. This is an exciting opportunity for a customer-focused individual who can provide exceptional contract support and service in a fast-paced environment.
About the RoleThe Customer Service Delivery Specialist will be the primary point of contact for customers, offering proactive contract management and resolving issues promptly. They will work closely with planning teams, drivers, and other stakeholders to ensure seamless delivery operations.
This role requires strong communication and problem-solving skills, as well as attention to detail. The ideal candidate will have previous experience in a similar role, possess excellent geographical knowledge, and be proficient in Microsoft Office applications.
Key Responsibilities- Act as the first point of contact for customers regarding their deliveries
- Ensure accurate order creation on ESL system for delivery according to customer requirements
- Liaise with planning teams and action change requests to optimize consignment collection and delivery
- Respond to Driverline calls and investigate late or failed deliveries
- Monitor customer delivery compliance and report any discrepancies
- Previous experience in customer service environment
- Strong geographical knowledge
- Excellent numeracy and literacy skills
- Proficiency in Microsoft Office, particularly Excel and Outlook
As a valued member of our team, you will enjoy a competitive salary of £26,064, plus a range of benefits, including:
- Annual leave entitlement: 20 days + 8 bank holidays
- Pension scheme with employer contribution
- Employee assistance program for mental health and wellbeing
- Substantial savings on eye tests and prescription glasses
- Recognition and reward scheme for outstanding performance
- Access to discounted retailer offers and fitness programs
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