Customer Support Specialist

2 days ago


Warrington, Warrington, United Kingdom TRADEBE Full time

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Support Specialist at Tradebe in Warrington, GB.

Job Overview

This is a unique opportunity to work with a leading environmental services company, providing exceptional support to customers across various industries. As a key member of our customer support team, you will be responsible for delivering outstanding service, resolving queries, and driving business growth.

About the Role

We offer a competitive salary package, including:

  • £25,000 per annum
  • 25 days holiday + Bank holidays
  • Bonus Structure
  • Life Assurance
  • Contributory pension plan
  • Subsidised bus pass for Warrington network
  • Subscription to the onsite gym at a heavily discounted rate
  • Dress down Fridays
  • Eye Care Vouchers, well-being, and employee assistance
  • Discounted shopping vouchers and other fantastic deals
Key Responsibilities

As a Customer Support Specialist, your key responsibilities will include:

  • Providing exceptional customer service through multiple communication channels (telephone, email, live chat, and written correspondence)
  • Processing customer sales orders, dealing with customer requests, and using multiple systems on a day-to-day basis
  • Achieving all customer Service Level agreements and business Key Performance Indicators
  • Raising quotes, sales orders, NCRs, invoice queries, and complaints, completing these within management SLAs
  • Setting up Producers
  • Using problem-solving skills to resolve queries, including invoices, complaints, and nonconformances
  • Delivering customer reports and backing data
  • Working with our Operations team to coordinate collections/resolve missed collections
  • Account Management support and coordination
  • Supporting new starters
  • Customer Supports Systems & Procedures
  • Helpdesk (Handling customer communication)
  • Transport (Booking transport)
  • Contract Coordination (End-to-end coordination of supports for contracted accounts)
  • Producer Administration (Setting up and maintaining waste producers linked to customers)
  • Orders Process (Processing orders for customers)
  • Customer Support (Producing labels and notes for customers)
  • Brokering Process (Brokering orders with our suppliers and third parties for customers)
  • Site Support (Working closely with site to ensure support delivery)
  • Customer Experience (Collecting customer feedback)
  • Complaints Management (Case managing and resolving customer complaints)

We are looking for an individual with excellent communication skills, experience in a customer-focused environment, and strong problem-solving abilities. If you have a passion for delivering exceptional customer service and are motivated by working in a fast-paced environment, we would love to hear from you



  • Warrington, Warrington, United Kingdom TRADEBE UK Full time

    Customer Support SpecialistAt Tradebe UK, we are seeking a skilled Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers throughout the end-to-end process order to cash life cycle.Main Responsibilities:Provide outstanding support to customers via...


  • Warrington, Warrington, United Kingdom Creative Support Full time

    At Creative Support, we are seeking a highly motivated and compassionate Support Worker Specialist to join our team in Warrington, Cheshire. The ideal candidate will have experience of supporting individuals with learning disabilities, autism, mental health, and complex needs. As a Support Worker Specialist, you will be responsible for providing...


  • Warrington, Warrington, United Kingdom Creative Support Full time

    Creative Support is a leading provider of care and support services for individuals with a wide range of care needs.We are seeking a motivated and compassionate Care and Support Specialist to join our team in Warrington, Cheshire.As a Care and Support Specialist, you will provide person-centred support and care to individuals with learning disabilities,...

  • IT Support Specialist

    1 month ago


    Warrington, Warrington, United Kingdom IDT Support Solutions Ltd Full time £24,000 - £26,000

    Job Title: 1st Line Service Desk EngineerLocation: IDT Support Solutions, currently Newton Le Willows, but imminent move to Birchwood.Experience Required: Minimum 2 years in a Managed Services environmentIDT Support Solutions Ltd is a dynamic and innovative company dedicated to providing top-notch IT support and services. We pride ourselves on our commitment...

  • IT Support Specialist

    1 month ago


    Warrington, Warrington, United Kingdom IDT Support Solutions Ltd Full time £24,000 - £26,000

    Job Title: 1st Line Service Desk EngineerLocation: IDT Support Solutions, currently Newton Le Willows, but imminent move to Birchwood.Experience Required: Minimum 2 years in a Managed Services environmentIDT Support Solutions Ltd is a dynamic and innovative company dedicated to providing top-notch IT support and services. We pride ourselves on our commitment...


  • Warrington, Warrington, United Kingdom Grupo Tradebe Full time

    Job Title: Customer Support Advisor Job Summary: We are seeking a highly skilled and customer-focused Customer Support Advisor to join our team. As a Customer Support Advisor, you will be responsible for providing exceptional customer service and support to our customers through various communication channels. Key Responsibilities: • Provide...


  • Warrington, Warrington, United Kingdom Grupo Tradebe Full time

    Job Title: Customer Support Advisor Job Summary: We are seeking a highly skilled and customer-focused Customer Support Advisor to join our team. As a Customer Support Advisor, you will be responsible for providing exceptional customer service and support to our customers through various communication channels. Key Responsibilities: • Provide...


  • Warrington, Warrington, United Kingdom Grupo Tradebe Full time

    Job Title: Customer Support AdvisorThis is a unique opportunity to join our customer support team at Grupo Tradebe, where you will play a key role in delivering exceptional service to our customers. As a Customer Support Advisor, you will be responsible for providing outstanding support to our customers throughout the end-to-end process, from inquiry to...


  • Warrington, Warrington, United Kingdom Grupo Tradebe Full time

    Job SummaryWe are seeking a highly skilled Customer Support Advisor to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our customers across multiple channels.Main Responsibilities• Provide outstanding support to customers throughout the end-to-end process, from...


  • Warrington, Warrington, United Kingdom Grupo Tradebe Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Advisor. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers throughout the end-to-end process, from inquiry to fulfillment.Key ResponsibilitiesProvide outstanding support to...


  • Warrington, Warrington, United Kingdom Grupo Tradebe Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Advisor. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers throughout the end-to-end process, from inquiry to fulfillment.Key ResponsibilitiesProvide outstanding support to...


  • Warrington, Warrington, United Kingdom NMS Recruit Limited Full time

    Job Title: Customer Support EngineerNMS Recruit Limited is seeking a highly skilled and customer-focused Support Engineer to join their team. As a key member of the Service Desk, you will be responsible for delivering exceptional customer service and technical support to clients.Key Responsibilities:Provide first-line technical support to customers via...


  • Warrington, Warrington, United Kingdom NMS Recruit Limited Full time

    Job Title: Customer Support EngineerNMS Recruit Limited is seeking a highly skilled and customer-focused Support Engineer to join their team. As a key member of the Service Desk, you will be responsible for delivering exceptional customer service and technical support to clients.Key Responsibilities:Provide first-line technical support to customers via...


  • Warrington, Warrington, United Kingdom TRADEBE UK Full time

    Customer Support AdvisorAt Tradebe UK, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Advisor.About the Role:This is an exciting opportunity to work with a leading industrial waste management company, providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely...


  • Warrington, Warrington, United Kingdom Creative Support Full time

    Job DescriptionCreative Support is a national, fast-growing not-for-profit organisation providing support to individuals with a wide range of care needs.We are seeking highly motivated individuals to provide person-centred support and care to individuals with a learning disability.Key Responsibilities:Providing support and care to individuals with a learning...


  • Warrington, Warrington, United Kingdom Davies Resourcing Full time

    About Davies ResourcingWe are a leading specialist lender of consumer finance, seeking a passionate and results-oriented Customer Loan Specialist to join our growing team.About the RoleIn this exciting role, you'll play a pivotal part in bringing new customers on board. You'll be responsible for completing customer due diligence, assessing affordability, and...


  • Warrington, Warrington, United Kingdom Davies Resourcing Full time

    About Davies ResourcingWe are a leading specialist lender of consumer finance, seeking a passionate and results-oriented Customer Loan Specialist to join our growing team.About the RoleIn this exciting role, you'll play a pivotal part in bringing new customers on board. You'll be responsible for completing customer due diligence, assessing affordability, and...


  • Warrington, Warrington, United Kingdom Torus Group Full time

    Customer Care SpecialistTorus Developments is seeking a dedicated Customer Care Specialist to join our After Care Team in Warrington. In this role, you will play a key part in managing the defects process across our development programme, working closely with external contractors and residents to ensure a seamless experience.Key Responsibilities:Support the...


  • Warrington, Warrington, United Kingdom beBee Professionals Full time £22,000 - £28,000

    At beBee Professionals, we are looking for a Customer Experience Specialist to deliver exceptional customer service and support in the United Kingdom.Key Responsibilities:Provide timely and accurate responses to customer inquiries.Resolve customer issues efficiently and effectively.Process customer orders and manage account information.Keep records of...

  • Customs Administrator

    1 month ago


    Warrington, Warrington, United Kingdom Hays Specialist Recruitment Limited Full time

    Customs Administrator Job DescriptionYour new company, a leading logistics and export organization, is seeking a skilled Customs Administrator to join their team on a permanent basis. As a market leader for over 35 years, they provide export solutions across the UK and the wider field, priding themselves on the service they offer to all national and...