Customer Care Specialist

2 weeks ago

Warrington, Warrington, United Kingdom Torus Group Full time

Customer Care Specialist

Torus Developments is seeking a dedicated Customer Care Specialist to join our After Care Team in Warrington. In this role, you will play a key part in managing the defects process across our development programme, working closely with external contractors and residents to ensure a seamless experience.

Key Responsibilities:

  • Support the Development Team in delivering the Development Programme through management of the defects process.
  • Provide excellent customer service by acting as the first point of contact for all queries and complaints regarding defects.
  • Offer administrative and diagnostic support to the team, ensuring all defects are dealt with in a timely and accurate manner.
  • Liaise with internal and external stakeholders to identify any areas for improvement in the defects service.
  • Identify key trends in defects that can inform development scheme and specification reviews.
  • Lead the implementation of a defects monitoring system and ensure a smooth transition for internal and external stakeholders.
  • Oversee Torus Developments' aftercare arrangements for new build developments.
  • Deliver services in line with agreed performance targets.

Requirements:

  • Ability to demonstrate an equivalent level of knowledge gained through extensive and relevant experience within a new build customer care function.
  • A proven track record of working within a new build customer care environment.
  • Experience of working with multiple diverse stakeholders and customers in a pressured environment.
  • Experience of completing administration and business support tasks to agreed quality and time standards.
  • Evidence of co-ordinating and demonstrating the importance of value for money in everyday operations.
  • Demonstrates a commitment to H&S to ensure safe operations and environment for staff and customers.

What We Offer:

Torus Developments offers a range of benefits to support your work-life balance and well-being, including generous annual leave, family support, financial flexibility, and continuous learning opportunities.

Interview Process:

  • Candidates will undergo in-person interviews, consisting of a competency-based interview.

Additional Information:

  • Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
  • Right to work verification
  • Qualification certificate check
  • 2x Completed references
  • OH Health Questionnaire – Fit For Work
  • DBS check (if required for role)
  • Completion of all new starter documentation including signed T&C's

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