Customer Care Specialist

4 weeks ago

Warrington, Warrington, United Kingdom Torus Group Full time

Customer Care Specialist

Torus Developments is seeking a dedicated Customer Care Specialist to join our After Care Team in Warrington. In this role, you will play a key part in managing the defects process across our development programme, working closely with external contractors and residents to ensure a seamless experience.

Key Responsibilities:

  • Support the Development Team in delivering the Development Programme through management of the defects process.
  • Provide excellent customer service by acting as the first point of contact for all queries and complaints regarding defects.
  • Offer administrative and diagnostic support to the team, ensuring all defects are dealt with in a timely and accurate manner.
  • Liaise with internal and external stakeholders to identify any areas for improvement in the defects service.
  • Identify key trends in defects that can inform development scheme and specification reviews.
  • Lead the implementation of a defects monitoring system and ensure a smooth transition for internal and external stakeholders.
  • Oversee Torus Developments' aftercare arrangements for new build developments.
  • Deliver services in line with agreed performance targets.

Requirements:

  • Ability to demonstrate an equivalent level of knowledge gained through extensive and relevant experience within a new build customer care function.
  • A proven track record of working within a new build customer care environment.
  • Experience of working with multiple diverse stakeholders and customers in a pressured environment.
  • Experience of completing administration and business support tasks to agreed quality and time standards.
  • Evidence of co-ordinating and demonstrating the importance of value for money in everyday operations.
  • Demonstrates a commitment to H&S to ensure safe operations and environment for staff and customers.

What We Offer:

  • Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service.
  • Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
  • Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly.
  • Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
  • Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications.
  • Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
  • Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.
  • Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.
  • Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.
  • Social Activities: Torus has a designated social committee who organise events throughout the year aimed as supporting employee's wellbeing, feeling of belonging and driving an inclusive workplace.

Interview Process:

  • Candidates will undergo in-person interviews, consisting of a competency-based interview.

Additional Information:

  • Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
  • Right to work verification
  • Qualification certificate check
  • 2x Completed references
  • OH Health Questionnaire – Fit For Work
  • DBS check (if required for role)
  • Completion of all new starter documentation including signed T&Cs

Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.

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