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Customer Support Specialist

1 month ago

Warrington, Warrington, United Kingdom Grupo Tradebe Full time
Job Summary

We are seeking a highly skilled Customer Support Advisor to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our customers across multiple channels.

Main Responsibilities

• Provide outstanding support to customers throughout the end-to-end process, from inquiry to sales order creation and fulfilment.

• Ensure excellent communication with our Sales, Operations, and Finance teams, and keep customers informed at all times.

• Manage customer inquiries, sales orders, and complaints accurately and in a timely manner using our SAP system.

• Work closely with all departments and customers to deliver exceptional service and achieve business Key Performance Indicators.

Requirements

• Great communication skills - both verbal and written.

• Established experience in a customer-focused environment where you can demonstrate exceptional customer support skills.

• Ability to follow and understand multiple and complex processes.

• Problem-solving, logistical thinking, with strong attention to detail.

• Effective administration, planning, data accuracy, numeracy, and organisation skills.

• Results-oriented and able to work as part of a team, supporting colleagues.

• Flexible and self-motivated, with a keen desire to embrace new training opportunities and work effectively towards targets.

Desirable Skills

• SAP / C4C / Ticket Management experience.

• Environmental Supports / Waste Management / Recycling experience.