Technical Support Specialist

7 days ago

Warrington, Warrington, United Kingdom Sharp Gaming Full time

Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Sharp Gaming. As a key member of our engineering function, you will be responsible for delivering a comprehensive service support and service delivery engineering function that is cost-effective and efficient to our retail estate.

Key Responsibilities

  • Support, maintain, repair, and refurbish IT equipment within our retail high street licensed betting offices.
  • Installation, maintenance, and repair of network infrastructure, audio/visual installation, CCTV, self-service terminals, IT equipment, and associated peripherals.
  • Report to engineering management and liaise with retail service desk and retail support daily.
  • Arrive on duty when required, ensuring all issued and required equipment is available, liaising with workshop and logistics.
  • Maintain, support, and deliver any betting technical hardware or equipment in a timely manner to minimize downtime.
  • Ensure the required standards of technical support are maintained during business hours and during key events throughout the sporting calendar.
  • Be responsible for the daily checks of company vehicle, maintaining cleanliness both inside and out.
  • Adhere to all company policies and procedures.
  • Appropriate level of computer literacy.
  • Demonstrable problem-solving, network, and technical skills.
  • Appropriate level of audio/visual installation and RF distribution.
  • Able to self-motivate, work alone, and as part of a team when required.

What We Offer

  • Unlock bonuses and incentives to enhance your income.
  • Build a nest egg with monthly pension contribution, helping you prepare for the future.
  • Access enhanced Maternity & Paternity Pay to help you prepare for new additions to your family.
  • Benefit from a death in service benefit, though we hope you'll never need it.
  • Enjoy discounts and cashback offers from a diverse range of high-street and online retailers.
  • Join our long-service recognition programme.
  • Receive a gift to celebrate the birth of a baby, adoptions, and weddings.
  • Benefit from a 24/7 virtual GP service for you and your family.
  • Utilise an independent service to identify and receive mental health support.
  • Optimise your budget with our financial wellbeing package.
  • Access one-on-one support from an independent Financial Coach.
  • Confidentially address life challenges through our Employee Assistance Programme.
  • Explore a wide range of resources for physical, mental, nutritional, and financial wellbeing.

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