Technical Support Specialist

2 weeks ago


Warrington, Warrington, United Kingdom NMS Recruit Ltd Full time

NMS Recruit Ltd is seeking a skilled Technical Support Specialist to join their team. As a key member of the Service Desk, you will be the first point of contact for customers seeking technical assistance over the phone or email. Your primary responsibility will be to provide technical resolution to end-user Desktop and Network support incidents.

Key Responsibilities
  • Provide exceptional customer service and technical support to clients.
  • Log incidents accurately and assign calls to relevant support teams.
  • Perform first-line diagnosis to attempt full resolution on network-related issues.
Requirements
  • Excellent customer service skills.
  • Experience in capturing data and inputting into a CRM system.
Desirable Skills
  • Experience working in a service desk environment.
  • Understanding of network terminology.


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